Release of Information Specialist
About The Position
This position is Onsite. Our office is located at 4773 State HWY 28 Cooperstown, NY 13326. Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime. This will be on the job training and the hours during training will be during normal business hours. This is high volume, customer service environment. You'll need to be efficient, productive, and thoroughly dealing with our members over the phone and in person. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Requirements
- High School Diploma / GED
- Must be 18 years of age OR older
- 1+ years of customer service experience
- Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications.
- Ability to work full time onsite at 4773 State HWY 28 Cooperstown, NY 13326
- Ability to work from 8:00 am to 4:30 pm, Monday - Friday
Nice To Haves
- Experience working within the health care Industry.
- Experience with Microsoft Word, Microsoft Excel, and Microsoft Outlook
Responsibilities
- Work with patients and hospital staff to manage MyChart release requests and submit necessary documentation
- Work with hospitals, clinics, facilities, and the clinical team to manage requests for services from members and/or providers
- Provide assistance with work queues, including billing operations, MyChart-related tasks, and the maintenance of release task lists.
- Prepare and scan incoming mail, email, and faxes into patient charts.
Benefits
- a comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
