Release of Information Specialist HIM Full Time
About The Position
Pine Rest is the third largest non-profit behavioral health system in the country, with a 220-acre main campus and a network of clinical sites across Michigan. The organization is a community of healers dedicated to providing expert care for mental health and substance use disorders, closing gaps in access to care, and innovating through leading-edge research, testing, programs, and treatment modalities. Services include a psychiatric urgent care center, a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment, and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. Pine Rest also offers on-the-job educational programs for various care providers. As a Release of Information Specialist at Pine Rest, you will be part of a tight-knit team, contributing your expertise and compassion to the healing process. Under the direct supervision of the HIM Manager and HIM Lead, the ROI Specialist is responsible for ensuring the timely and accurate release of all HRS requested medical records. This role requires strict compliance with the Health Insurance Portability and Accountability Act (HIPAA) and the Michigan Mental Health Code. The specialist is expected to provide excellent customer service, demonstrate enthusiasm for the care offered, and foster a sense of belonging and empowerment in a diverse workplace.
Requirements
- high school diploma
Nice To Haves
- Associate’s degree in Health Information or Administration
- 1-3 years medical record experience
- Previous knowledge of HIPAA and Michigan Mental Health Code
Responsibilities
- Must be able to work and communicate effectively with providers and employees of both HRS and ORS departments, as needed.
- Appropriately interact with the hospital administrators, directors, and department leads.
- Will be required to work in a highly confidential area without disclosure of confidential information.
- Ensures timely and accurate release of requests HRS inpatient, Partial Hospitalization, Transition Clinic records.
- Reviews all received record requests for validity and completeness.
- Follows up with requestor on incomplete requests to resolve request.
- Delivers protected health information for subpoenas, court orders, patient and other requests with strict deadlines, maintaining expert attention to detain in an extremely fast-paced environment.
- Processes paper and electronic medical records and preforms quality checks to ensure that the correct records have been retrieved.
- Uses appropriate telephone etiquette; handles telephone information requests with courtesy, accuracy, and respect for patient confidentiality.
- Collects payment for record releases, in accordance with state law.
- Coordinates record storage with offsite records management contractor.
- Adapts to changes in the workload.
- Assists in training of new employees, as needed.
- Suggests areas of improvement and cost reduction.
- Attends all required staff meetings and HRS required training.
- Shares information with co-workers.
- Complies in all material respects with the Corporate Compliance Policy and all federal, State and local laws and regulations applicable to position.
- Notifies manager or the Corporate Compliance Officer (CCO) if any violations are suspected.
- Responsible to role model the mission and values of the organization, presenting a professional image that is projected in appearance, attitudes and behaviors, time management and communication skills.
- Provides spiritual, emotional, social, mental and physical support to patients.
Benefits
- Medical, dental, vision & life insurance plans
- 403(b) retirement match contribution by Pine Rest
- Generous PTO for full and part time employees
- Tuition assistance & loan forgiveness
- Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.
- Partnership with Davenport University provides generous discount on tuition for employees and family members.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
