Release of Information Specialist HIM Full Time

Pine Rest Christian Mental Health Services • Grand Rapids, MI

1d • Onsite

About The Position

Pine Rest is the third largest non-profit behavioral health system in the country, with a 220-acre main campus and a network of clinical sites across Michigan. They are a community of healers dedicated to providing expert care for mental health and substance use disorders, closing gaps in access to care, and innovating through leading-edge research and treatment modalities. Services include psychiatric urgent care, outpatient, inpatient, partial hospitalization, assessment and testing, residential, addiction treatment, and specialty services like crisis response and employee assistance programs. They also offer on-the-job educational programs for various care providers. As a Release of Information Specialist, you will be part of a tight-knit team, working under the direct supervision of the HIM Manager and HIM Lead. Your primary responsibility will be to ensure the timely and accurate release of all requested medical records, strictly adhering to the Health Insurance Portability and Accountability Act (HIPAA) and the Michigan Mental Health Code. The role emphasizes excellent customer service, enthusiasm for the care provided, and fostering a sense of belonging and empowerment in a diverse workplace.

Requirements

• Required high school diploma
• Previous knowledge of HIPAA and Michigan Mental Health Code

Nice To Haves

• Preferred Associate’s degree in Health Information or Administration
• Preferred 1-3 years medical record experience

Responsibilities

• Must be able to work and communicate effectively with providers and employees of both HRS and ORS departments, as needed.
• Appropriately interact with the hospital administrators, directors, and department leads.
• Will be required to work in a highly confidential area without disclosure of confidential information.
• Ensures timely and accurate release of requests HRS inpatient, Partial Hospitalization, Transition Clinic records.
• Reviews all received record requests for validity and completeness.
• Follows up with requestor on incomplete requests to resolve request.
• Delivers protected health information for subpoenas, court orders, patient and other requests with strict deadlines, maintaining expert attention to detain in an extremely fast-paced environment.
• Processes paper and electronic medical records and preforms quality checks to ensure that the correct records have been retrieved.
• Uses appropriate telephone etiquette; handles telephone information requests with courtesy, accuracy, and respect for patient confidentiality.
• Collects payment for record releases, in accordance with state law.
• Coordinates record storage with offsite records management contractor.
• Adapts to changes in the workload.
• Assists in training of new employees, as needed.
• Suggests areas of improvement and cost reduction.
• Attends all required staff meetings and HRS required training.
• Shares information with co-workers.
• Complies in all material respects with the Corporate Compliance Policy and all federal, State and local laws and regulations applicable to position.
• Notifies manager or the Corporate Compliance Officer (CCO) if any violations are suspected.
• Responsible to role model the mission and values of the organization, presenting a professional image that is projected in appearance, attitudes and behaviors, time management and communication skills.
• Provides spiritual, emotional, social, mental and physical support to patients.

Benefits

• Medical, dental, vision & life insurance plans
• 403(b) retirement match contribution by Pine Rest
• Generous PTO for full and part time employees
• Tuition assistance & loan forgiveness
• Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.
• Partnership with Davenport University provides generous discount on tuition for employees and family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED