Release of Information Specialist - Mon–Fri 8:00 AM – 4:30 PM
About The Position
The Release of Information (ROI) Specialist I within the VitalChart department of VRC Companies, LLC (“VRC”) is responsible for processing all assigned requests for medical records in a timely, efficient manner while ensuring accuracy and the highest quality service to healthcare clients. This position must, always, safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all Release of Information requests follow the request authorization, VRC, and healthcare facility policies as well as federal/state statutes, such as HIPAA. Additionally, this position is required to continually perform at a high quality and productivity level. This position interacts with the ROI Area Manager and/or ROI Team Leader regularly and will keep them informed of any concerns or issues regarding quality, connectivity, client concerns, and requestor issues that may impact VRC performance or service expectations. This position must conduct interpersonal relationships in a manner designed to project a positive image of VRC.
Requirements
- High School Diploma (GED) required.
- Demonstrated attention to detail.
- Demonstrated ability to prioritize, organize, and meet deadlines.
- Demonstrated documentation and communication skills.
- Demonstrated ability to maintain productivity and quality performance.
- Prior experience with Windows environment and Microsoft Office products.
- Must have strong computer skills and Microsoft Office skills.
- Must be detailed oriented, self-motivated and can stay focused on tasks for extended periods of time.
- Must be able to read, write, speak, and comprehend English.
Nice To Haves
- Degree preferred.
- Prior experience with ROI fulfillment preferred.
- Basic knowledge of medical records and the Health Insurance Portability and Accountability Act of 1996 (HIPAA) preferred.
- Prior experience with EHR/EMR platforms preferred.
- Prior experience with operations of equipment such as printers, computers, fax machines, scanners, and microfilm reader/printers, etc. preferred.
- Bilingual skills are desirable.
Responsibilities
- Processing assigned Release of Information requests for medical records.
- Accessing Release of Information requests and medical records for healthcare client(s) according to specific procedures and security protocols.
- Completing Release of Information requests daily, prioritizing as needed based on turnaround timeframes and procedures.
- Validating requests and signed patient authorizations for compliance with HIPAA, other applicable federal and state statutes, and established procedure.
- Classifying request types correctly.
- Logging requests into ROI software.
- Retrieving and uploading requested portions of the patient’s medical chart.
- Performing Quality Control checks to ensure accuracy and avoid breaches of Protected Health Information (PHI).
- Checking for accurate invoicing and adjusting as needed.
- Releasing requests to the valid requesting entity.
- Rejecting requests for records that are not HIPAA-compliant or otherwise valid.
- Returning physical records to their proper location after processing.
- Documenting all exceptions, communications, and relevant information in ROI software.
- Alerting supervisor to any questionable or unusual requests, communications, discovered or suspected breaches, or issues that will delay timely release of records.
- Answering requestor inquiries in an informative, respectful, and efficient manner.
- Storing all records and files properly and securely.
- Ensuring adequate office supplies are available.
- Being available and knowledgeable to take on additional healthcare facilities or request types to assist during backlogs.
- Carrying out responsibilities in accordance with VRC and healthcare facility policies and procedures, HIPAA, state/federal regulations, and labor regulations.
- Maintaining confidentiality, security, and standards of ethics with all information.
- Working with privileged information conscientiously.
- Alerting supervisor to any connectivity problems, malfunctions of software or computer/office equipment, or security risks in the work environment.
- Adhering to all VRC policies and procedures.
- Completing required training within the allotted timeframe.
- Creating invoices and billing materials to send to clients.
- Ensuring that client information details are kept up to date.
- Performing other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
