Release of Information (ROI) Specialist

GRAYSTONE OPHTHALMOLOGY ASSOCIATES PA•Hickory, NC

4d•Onsite

About The Position

The Release of Information (ROI) Specialist is responsible for maintaining accurate, complete, and confidential patient medical records in compliance with federal and state regulations. This role supports clinical and administrative teams by managing record requests, scanning and indexing documents, and ensuring timely access to patient information while upholding HIPAA standards.

Requirements

High school diploma or equivalent required
Strong knowledge of HIPAA regulations, including Privacy and Security Rules, and medical records compliance standards
Strong attention to detail and organizational skills
Ability to handle confidential information with professionalism and discretion
Basic computer skills and experience with EMR systems
Strong written and verbal communication skills
Ability to manage multiple tasks and meet deadlines in a fast-paced environment
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate and percentage.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.

Nice To Haves

associate’s degree or higher in Health Information Management, Medical Administration, or related field preferred
Previous experience in medical records, health information management, or a healthcare setting
Experience with Electronic Medical Record (EMR) systems
Familiarity with release of information (ROI) workflows
Medical terminology knowledge
Completion of, or willingness to complete, continuing education courses related to HIPAA compliance, medical records management, and ROI processes

Responsibilities

Maintain, organize, and manage patient medical records in both electronic and paper formats
Promote a patient-centered experience by delivering responsive, respectful, and compassionate service in all medical records interactions and communications.
Scan, index, and upload documents into the electronic medical record (EMR) system accurately and timely.
Process medical records requests from patients, providers, insurance companies, attorneys, and other authorized parties
Ensure all releases of information (ROI) are completed in compliance with HIPAA and organizational policies
Track and log incoming and outgoing medical record requests
Retrieve records as needed for clinical staff, audits, or quality reviews
Coordinate with providers, billing, referrals, and other departments regarding documentation needs
Always maintain confidentiality and security of protected health information (PHI)
Assist with record retention, archiving, and destruction according to policy
Respond to phone and email inquiries related to medical records
Serve as primary contact for answering incoming calls via a call queue, handling approximately 20-40 calls per day while providing accurate information and support related to medical records requests.
Complete daily rounds and inter-office mail delivery
Daily review and chart updates of local obituaries
Perform other duties as assigned