Release of Information (ROI) Specialist (FT- 1.0 FTE, Day Shift, On-Site)

Bozeman Health•Bozeman, MT

8d•Onsite

About The Position

The Release of Information (ROI) Specialist facilitates centralized access to medical records in any format to patients, healthcare organizations, internal customers, and third-party requesters. This role is critical to the continuity of care for the patient and ensuring organizational compliance with applicable state and federal laws and HIPAA regulations, providing timely and accurate access to the legal medical record and designated record set. The ROI Specialist efficiently prioritizes all incoming requests, retrieves records from active and legacy systems/formats, and tracks and delivers records in accordance with established procedures, using EHR software. This role interprets and verifies patient or personal representative identity and authority to ensure the requesting party has a legal right to access the requested protected health information. The specialist provides appropriate access to medical records, billings records, imaging, and other source system information, and demonstrates excellent customer service by appropriately interpreting customer requests, being proactive in identifying concerns, and helps resolve issues tactfully and confidentially. The role also connects customers with appropriate support for access to other services within the health system.

Requirements

High School Diploma or Equivalent
One (1) year of customer service and/or healthcare experience
Regular and sustained attendance
Ability to learn current and new computer applications and office equipment utilized at Bozeman Health
Strong interpersonal, verbal, and written communication skills
Ability to analyze, organize, and prioritize work while meeting multiple deadlines
Ability to perform essential job functions successfully in a busy and stressful environment
Ability to exercise sound judgment, patience, and maintain a professional demeanor at all times
Ability to exercise tact, discretion, sensitivity, and maintain confidentiality

Nice To Haves

Health Information Management/Medical Records, Release of Information, or HIPAA experience
Notary Public Commission

Responsibilities

Facilitates centralized access to medical records in any format to patients, healthcare organizations, internal customers, and third-party requesters.
Ensures organizational compliance with applicable state and federal laws and HIPAA regulations.
Provides timely and accurate access to the legal medical record and designated record set.
Efficiently prioritizes all incoming requests, retrieves records from active and legacy systems/formats, and tracks and delivers records in accordance with established procedures, using EHR software.
Interprets and verifies patient or personal representative identity and authority to ensure the requesting party has a legal right to access the requested protected health information.
Responds to requests using extensive knowledge of legal health record and designated record set requirements, medical record completion, and billing practices.
Provides appropriate access to medical records, billings records, imaging, and other source system information.
Demonstrates excellent customer service by appropriately interpreting customer requests, being proactive in identifying concerns, and helps resolve issues tactfully and confidentially.
Connects customers with appropriate support for access to other services within the health system.
Supports all customers through the process of requesting access to information.
Reviews format and content of requests, interpreting need for and validity of HIPAA compliant authorizations.
Documents and tracks the receipt, processing, and completion of each request utilizing the release of information tracking application.
Responds to requests for access or release of information in accordance with the authorization and/or legal requirements, appropriately applying minimum necessary concepts.
Reproduces requested information from appropriate active or legacy system/format.
Analyzes and interprets HIPAA compliant authorizations, legal requests such as subpoenas and court orders, allowable releases for treatment, payment, and operations, etc.
Evaluates authority to access by verifying patient or requester’s identity or validity of personal representation documentation.
Assists patients with exercising their rights under HIPAA regulatory guidelines for requesting amendments, restrictions, or accountings of disclosure.
Manages electronic filing of Advance Directives, POLST, Living Will, Guardianship and other legal documents.