Release of Information - Correctional Care
About The Position
We are recruiting for a mission-driven Release of Information - Correctional Care to join our team! At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. Our Values Respect | Belonging | Accountability | Transparency. Under minimal supervision, this role releases and copies medical records for outside agencies, patients, courts, etc., following established processes and procedures, and adhering to state and federal laws for legal release of health information. The position involves auditing medical records for completeness and legibility, pulling charts to prepare clinical lines, and filing loose paperwork daily and accurately. Maintaining the four-part chart accurately is also a key duty. Responsibilities include handling release of information for medical record requests and answering customer questions via telephone. This role provides administrative assistance to the Denver Sheriff Health Services Unit, maintaining a high level of confidentiality and professional relationships with Denver Sheriff Health Service's staff and Denver Health. The Correctional Care staff provides care at either the Downtown Detention Center or the Denver County Jail. These environments present a higher level of clinical acuity and environmental hazard compared to inpatient and ambulatory settings due to the nature of the facility. The detention centers employ a high level of security, which impacts daily working conditions, including personal and institutional safety, and clinical operations. Environmental awareness, critical thinking, and decisive decision-making skills are required in the correctional care setting.
Requirements
- High School Diploma or GED Required
- Two years of clerical experience. A combination of appropriate education and experience may be substituted for the minimum experience requirement.
- Ability to interact well with customers.
- Self motivated, multitasker, detailed oriented.
- Excellent written and verbal communication skills.
- Knowledge of terminal-digit filling systems sufficient to maintain records.
- Knowledge of release of information.
- Demonstrates knowledge and applicability in complying with State and Federal regulations, HIPPA, Denver Sheriff Department, NCCHC, and ACA regarding release of information and privacy of patient records.
- Knowledge in the applications of the following: medical record imaging, Microsoft Outlook, and Microsoft Excel.
Responsibilities
- Receipt and processing of health information requests on a daily basis, including preparing medical records for various departments based on next day schedule lines.
- Deliver medical records to health services staff as requested.
- Working with other facilities for exchange of health information.
- Processes requests and/or releases for health information from Internal Affairs, Adult Probation, Social Security Administration, State Hospital, Correctional care facilities, patients, medical facilities, government, and other entities.
- Responsible for the consistent, accurate disclosure of authorized protected health information while maintaining confidentiality in accordance with state, federal, HIPAA, Denver Health & Hospital policies, Denver Sheriff Department, NCCHC, and ACA regarding release of information and privacy of patient records.
- Reviews authorizations requested for patient information to ensure all required elements are complete. Confirms regulatory requirements are met and the requesting party authorizing the disclosure is appropriate. Processing not to exceed three business days of receipt for non-continuity of care requests.
- Performs timely communication to requestor if authorization is not valid or unable to process as received. Ensures the integrity of records released.
- Prepares risk management and litigation releases.
- Creates new charts or orders charts from other locations as needed. Duties include preparing patient’s charts for copying, ensuring charts are scanned in/out to correct location in tracking system following standard procedures.
- Performs audits, purges shelves when charts exceed capacity. Prior to sending charts to warehouse, ensures completeness.
- Reviews each document for accuracy. Detects and corrects chart misfiles.
- Analysis of health records. Assembled health records are analyzed for deficiencies as defined by state and federal HIM record requirements, and hospital policies. Deficiencies are tagged for completion.
- Perform audits of the release of information log and completed ROIs.
- Ensure proper protocols for patient transfers are followed for continuum of care. Coordinate with Health Services Staff and Denver Sheriff’s Department to ensure proper documentation on each transfer.
- Provides customer-friendly assistance to patients, outside health care providers, and other customers requesting medical records via various request methods (walk-in/fax/mail/kite).
- Place telephone calls from/to other agencies, patients, lawyers, and other correctional care facilities.
Benefits
- Generous paid time off, starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
- 100% paid parental leave up to 6 weeks
- Immediate eligibility for retirement plans with employer contribution up to 9.5%
- Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
- Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
- Free RTD EcoPass (public transportation)
- Childcare discount programs & exclusive perks on large brands, travel, and more
- Tuition reimbursement & assistance
- Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
- Professional clinical advancement program & shared governance
- Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
- National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
