Release Manager

The Canada Life Assurance Company • Toronto, ON

2d • CA$68,800 - CA$114,700 • Hybrid

About The Position

The End User Technology Release Manager is responsible for planning, coordinating, and governing the end-to-end release of technology changes impacting end user services (devices, apps, collaboration tools, workplace connectivity). This role ensures releases are delivered on time, with quality, and minimal disruption, acting as the central orchestrator across engineering, operations, vendors, and business stakeholders. Owns the release management lifecycle: planning → scheduling → testing → deployment → post-release validation. Coordinates across development, QA, operations, and business teams to ensure successful delivery. Manages risks, dependencies, and release readiness to protect service stability.

Requirements

• Strong experience in release management / ITSM / DevOps environments
• Understanding of end user platforms (Windows, Intune, M365, devices)
• Proven ability to coordinate cross-functional delivery
• Strong risk management, communication, and stakeholder alignment
• Experience with tools (e.g., ServiceNow, Jira, CI/CD pipelines)

Responsibilities

• Own end-to-end release governance for End User Technology services (endpoint, collaboration, workplace connectivity)
• Establish and manage the enterprise release calendar across EUT portfolios
• Lead release planning, readiness reviews, and go/no-go decisions
• Coordinate delivery across: Engineering (endpoint, M365, network), Service operations, Vendors / MSPs
• Ensure adherence to change, release, and deployment processes (ITIL aligned)
• Manage risk, dependency mapping, and rollback strategies
• Drive continuous improvement of release processes and tooling
• Provide executive reporting on release health, risks, and outcomes
• Own post-release validation, incident review, and lessons learned

Benefits

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed