Release Engineer

EXL•Canada,

21h

About The Position

We are seeking a Release Engineer to plan, coordinate, and manage releases across data and BI teams. This role involves maintaining the release calendar, communicating timelines, tracking release readiness, managing dependencies, and driving go/no-go decisions. The Release Engineer will coordinate deployments across various environments (Dev, QA, UAT, Production) and be responsible for creating and maintaining release documentation, including SOPs, runbooks, deployment checklists, and rollback plans. This position also acts as a primary bridge between engineering/delivery teams and L1, L2, L3 support, facilitating knowledge transfer and ensuring support runbooks are updated. The role requires participation in Agile ceremonies, maintaining release backlogs, and proactively identifying and mitigating release risks. Strong communication skills are essential for translating technical details to non-technical stakeholders.

Requirements

3–6 years of experience in release management or a delivery/coordination role.
Hands-on experience managing data or BI releases (migrations, ETL, pipelines, reports).
Proven ability to write clear SOPs, process guides, runbooks, and technical documentation.
Experience working with L1, L2, and L3 support teams in a structured ITSM environment.
Solid understanding of Agile/Scrum — ceremonies, sprint rhythms, and release trains.
Strong communication skills — able to translate technical details for non-technical stakeholders.
Proficient in JIRA, Confluence, ServiceNow, or similar tools.

Nice To Haves

Insurance domain experience
Exposure to USCIS or government data programs and compliance requirements.
Experience with cloud platforms: AWS, Snowflake
Knowledge of BI tools such as Tableau, Power BI
Familiarity with CI/CD pipelines and DevOps release practices.
ITIL Foundation certification or equivalent.
Experience in managed services or outsourced delivery models.

Responsibilities

Plan, coordinate, and manage releases across data and BI teams
Maintain the release calendar and communicate timelines to stakeholders.
Track release readiness, manage dependencies, and drive go/no-go decisions.
Coordinate deployments across Dev, QA, UAT, and Production environments.
Create and maintain Release SOPs, runbooks, deployment checklists, and rollback plans.
Develop and enforce documentation standards for data releases, pipelines, and BI reports.
Author process guidelines for change management, version control, and release approvals.
Maintain up-to-date release notes and post-deployment summaries for stakeholders.
Act as the primary bridge between engineering/delivery teams and L1, L2, L3 support.
Facilitate knowledge transfer to support teams prior to each release.
Ensure support runbooks and escalation paths are updated for every release.
Track and triage post-release incidents and coordinate resolution with the appropriate support tier.
Participate in sprint planning, retrospectives, and release reviews.
Maintain release backlogs and track items through the Agile delivery cycle.
Identify and mitigate release risks; escalate blockers proactively.