Release and Deployment Lead

Global Enterprise Services, LLC•Fort Meade, MD

6d•$85,000 - $100,000•Onsite

About The Position

GES is seeking an experienced Release and Deployment Lead to join their Defense Enclave Services (DES) team. This role supports a significant digital modernization program for DISA and DoD Fourth Estate Agencies. The Lead will oversee and manage a team of at least 12 personnel, acting as the interface between the team and leadership. They will contribute to management activities and collaborate with cross-functional teams to design and implement scalable and secure solutions using MECM and Intune. A DoD Secret or above clearance is required, along with US Citizenship. The position is 40 hours per week, on-site, starting as soon as possible with a tentative end date of November 30th, pending contract status.

Requirements

Bachelor’s degree and 8+ years of prior relevant experience; additional years of experience could be considered in lieu of a degree.
Proven experience managing Client and Server system engineering resources supporting operations and sustainment teams.
Possess and apply expertise in multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
Ability to operate with appreciable latitude in developing methodology and presenting solutions to problems with TTP development.
Ability to contribute to deliverables and performance metrics where applicable.
Familiarity with active directory/group policy.
Must have a DoD IAT II (Sec+) or higher, prior to start.
Experience with Scripting/Automation using PowerShell and/or other scripting languages.
Experience troubleshooting issues in an expanding Cloud environment.
A consultative/advisory mindset with the ability to guide Software Packagers with complex MECM/Intune package building.
Experience in troubleshooting application issues in a Cloud and On Prem environment.
Incident Management, Problem Management, Change Request Management handling experience.
Collaboration skillset with the MECM/Intune Release and Deployment Team in implementing new technology initiatives, standards, major changes, or upgrades to production environments.

Responsibilities

Prepare, test, and deploy software updates using MECM/Intune Management Console.
Patching of servers & workstations from MECM and Intune.
Remotely log into the end user's endpoint (desktops and/or servers) to perform technical software configuration, rebooting, and other actions.
Provide support implementation, troubleshooting, and maintenance support. Rapidly distinguish isolated user problems.
Operate, maintain, validate, troubleshoot, and resolve issues associated with client agent health for all MECM/Intune solutions ensuring that collection management is optimized to minimize collection evaluation times.
Guide strategy, engineering, design, and project management of multi-user computer platforms to include MECM and Intune.
Troubleshoot and resolve complex endpoint hardware and software problems for multi-user computer platforms.
Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
Establish comprehensive availability and capacity management solutions using lessons learned for MECM/Intune Applications and packages.
Develop solutions to complex technical issues and software remediation.
Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment, and process improvement initiatives.
Mentor Software Packagers in problem resolution activities and resolve more complex technology issues.
Leverage and appropriately integrate MECM and Intune technologies within current On Prem and Cloud environments.
Balance technology integration alternatives and recommend action with consideration to both technical efficiency and effectiveness.
Develop and maintain effective working relationships with all areas of the organization, groups, and personnel.
Coordinate with the Operations Lead, Ops functional team, and government representatives to prioritize user feedback that builds a framework for endpoint requirements.
Implement flexible cross-training to provide systems management, software packaging, training, IAVM & POAM, and testing.
Create presentations and brief status to key stakeholders.