Relay Program Coordinator

Fund for Public Health NYC • Queens, NY

17d • Hybrid

About The Position

The Relay Program Coordinator supports the Relay Initiative, a nonfatal overdose response system offering 24/7 support to people transported to hospital emergency departments after a nonfatal opioid overdose. Wellness Advocates provide immediate support and overdose prevention training in the ED, then offer ongoing support and linkage to care for up to three months after discharge. The Coordinator works across 17 contracted hospitals to coordinate staff schedules and coverage, track and distribute program materials, and support recruitment and hiring. The position reports to the Program Manager and is based in a hybrid workplace, with three days in the office and two days remote. The schedule is Monday through Friday, 9 a.m. to 5 p.m., for 35 hours per week. Occasional travel within the NYC boroughs is required for meetings and presentations. The role is grant-funded through June 30, 2027.

Requirements

• Ability to work independently and be a flexible team player.
• Excellent oral and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced, high-volume environment.
• High-level competence in Excel, Outlook, Forms, Word, and PowerPoint.
• Knowledge of substance use, harm reduction, and drug treatment resources.
• Sensitivity to diverse ethnic, racial, and cultural backgrounds, gender identities, sexual orientations, communication styles, and socioeconomic conditions.
• Commitment to ensuring that all people who use drugs have an equal opportunity to achieve their full health potential.
• Ability to lift up to 20 pounds of program materials into a cart or onto a shelf; reasonable accommodations will be made for qualified individuals with disabilities.
• Successful completion of a background check is required for employment.
• Must live in the New York City tri-state area (NY, NJ, or CT).

Responsibilities

• Coordinate program resources provided to the community, including naloxone, harm-reduction materials, and overdose-prevention materials; track, reorder, assemble, and distribute resources.
• Coordinate staff recruitment with community-based organizations, including harm-reduction organizations, Syringe Service Programs, peer training programs, and FPHNY.
• Manage screening and hiring for incoming Relay staff, including reviewing Wellness Advocate resumes, tracking qualified candidates, conducting phone and in-person interviews, and checking references.
• Coordinate and implement daily and monthly hospital coverage and ensure coverage is reflected in relevant automated systems.
• Create daily coverage schedules covering full-time and part-time Relay Wellness Advocates, Supervisors, and Dispatchers.
• Communicate coverage changes to staff and troubleshoot daily coverage or staffing needs with Supervisors and the Program Manager.
• Plan monthly staffing coverage with the Program Manager and Program Assistant; use staff availability responses to address overnight and weekend coverage needs, following existing workflows and Program Manager guidance.
• Monitor the Relay Coverage email account for same-day callouts, scheduling conflicts, and planned time off, and communicate promptly with team members about scheduling needs.
• Represent Relay in intra-Bureau and Divisional workgroups and meetings, and liaise with and present to community coalitions.
• Perform other duties as assigned to support the department’s and organization’s goals and mission.

Benefits

• Public Service Loan Forgiveness (PSLF)-eligible employer.
• Generous paid time off policy.
• Medical, dental, and life insurance with low or no employee contribution.
• Retirement savings plan with generous employer contribution.
• Flexible spending medical and commuter benefits plan.
• Meaningful work at an organization striving to advance health equity and social justice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed