Relay Program Coordinator

FPHNY Recruitment Team • New York, NY

19d • Hybrid

About The Position

The Bureau of Alcohol and Drug Use is seeking a Program Coordinator to support the Relay Initiative. The role coordinates staff schedules across 17 contracted hospitals, tracks program materials needed by Wellness Advocates, and supports staff recruitment. The coordinator works with staff to maintain hospital coverage, publishes accurate schedules through scheduling systems, and monitors inventory to ensure materials are available.

Relay is a 24/7 nonfatal overdose response system supporting people transported to hospital emergency departments after a nonfatal opioid overdose. Wellness Advocates provide immediate support and overdose-prevention training in the ED, then offer ongoing support and linkage to care for up to three months after discharge.

Reporting to the Program Manager, the coordinator manages program resources and inventory, coordinates recruitment and hiring, maintains daily and monthly hospital coverage, communicates staffing changes, and represents Relay in meetings and community coalitions. The position is hybrid, with three days in the office and two days remote, and may involve occasional travel within the NYC boroughs.

Requirements

• Ability to work independently and as a flexible team player.
• Excellent oral and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced, high-volume environment.
• High-level competence with Excel, Outlook, Forms, Word, and PowerPoint.
• Knowledge of substance use, harm reduction, and drug treatment resources.
• Sensitivity to diverse ethnic, racial, and cultural backgrounds, gender identities, sexual orientations, communication styles, and socioeconomic conditions.
• Commitment to ensuring that all people who use drugs have an equal opportunity to achieve their full health potential.
• Ability to lift up to 20 pounds of program materials into a cart or onto a shelf; reasonable accommodations will be made for qualified individuals with disabilities.
• Successful completion of a background check is required.
• Must live in the New York City tri-state area (NY, NJ, or CT).

Responsibilities

• Coordinate program resources provided to the community, including naloxone, harm-reduction materials, and overdose-prevention materials; track, reorder, assemble, and distribute them.
• Coordinate staff recruitment efforts with community-based organizations, including harm-reduction organizations and peer-training programs, as well as FPHNY.
• Manage screening and hiring for incoming Relay staff, including reviewing Wellness Advocate resumes, tracking qualified candidates, conducting phone and in-person interviews, and checking references.
• Coordinate and implement daily and monthly hospital coverage for Relay and ensure coverage is reflected in relevant automated systems.
• Create and distribute daily coverage schedules for full-time and part-time Relay Wellness Advocates, Supervisors, and Dispatchers.
• Communicate coverage changes to staff and troubleshoot daily coverage changes or staffing needs with Supervisors and the Program Manager.
• Plan monthly staffing coverage with the Program Manager and Program Assistant; use staff availability responses to address overnight and weekend coverage needs through the existing workflow, with Program Manager guidance.
• Monitor the Relay Coverage email account for same-day callouts, scheduling conflicts, and planned time off, and respond to team members’ scheduling needs in a timely manner.
• Represent Relay in intra-Bureau and Divisional workgroups and meetings, and liaise with and present to community coalitions.
• Perform other duties as assigned to support the department’s and organization’s goals and mission.

Benefits

• Public Service Loan Forgiveness (PSLF)-eligible employer
• Generous paid time off policy
• Medical, dental, and life insurance with low or no employee contribution
• Retirement savings plan with generous employer contribution
• Flexible spending medical and commuter benefits plan
• Meaningful work at an organization striving to advance health equity and social justice

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed