Relationship Specialist - North Loop Branch

Smart Financial•Houston, TX

1d•Onsite

About The Position

The Relationship Specialist is responsible for building relationships with current and potential membership by not only meeting their immediate need but consulting on future needs and recommending credit union products and services to meet those needs. The Relationship Specialist is also responsible for delivering a superior member experience to members and potential members of the credit union who interact with the credit union through our branch locations and over the phone. This individual must have a thorough understanding of credit union processes, products, and services in order to effectively communicate the most appropriate solutions to our members. Applicant must have a strong and proven sales background with the ability to meet or exceed established goal in a fast-paced environment. This person may also be relied on to complete teller duties and transactions as needed in the course of the day. Responsible for account opening and maintenance while proactively cross-selling credit union products and services to existing and potential members through in-person sales as well as by phone and written correspondence. Answer questions and/or resolve complex technical problems on member accounts. Responsible for the processing of in-branch loan requests while uncovering possible lending needs through conversations with members and mining the credit reports. Offer solutions that add value to their relationship with the credit union. Provide service and support for members over the phone dealing with requests that are both routine in nature and some that require extensive research and use of problem solving skills. Take complete ownership of ever call. May assist in the planning and implementation of branch sales promotion campaigns and perform other duties as assigned by the Branch Manager, such as working on call lists or external activities to bring business to the branch. Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets control.

Requirements

A minimum of one year up to three years of similar or related experience, including preparatory experience.
A high school degree or equivalent.
Courtesy and tact are essential elements of the job.
Work involves personal contact with customers and others inside and outside the organization.
Ability to speak clearly and deliver information in a logical and understandable sequence.
Ability to complete basic mathematical calculations, spell accurately, and understand computer basics.
Ability to read and carry out various written instructions and follow oral instructions.
Must be capable of regular, reliable and timely attendance.
Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Nice To Haves

Strong and proven sales background with the ability to meet or exceed established goals in a fast-paced environment.

Responsibilities

Building relationships with current and potential membership by meeting immediate needs and consulting on future needs.
Recommending credit union products and services to meet member needs.
Delivering a superior member experience through branch locations and phone interactions.
Effectively communicating appropriate solutions based on a thorough understanding of credit union processes, products, and services.
Completing teller duties and transactions as needed.
Account opening and maintenance.
Proactively cross-selling credit union products and services through in-person sales, phone, and written correspondence.
Answering questions and resolving complex technical problems on member accounts.
Processing in-branch loan requests and uncovering possible lending needs.
Offering solutions that add value to member relationships.
Providing service and support for members over the phone, handling routine and complex requests.
Taking complete ownership of every call.
Assisting in the planning and implementation of branch sales promotion campaigns.
Performing other duties as assigned by the Branch Manager, such as working on call lists or external activities.
Complying with all company policies and procedures, applicable laws and regulations.