Relationship Specialist - Magnolia Branch

Smart Financial•Magnolia, TX

1d•Onsite

About The Position

The Relationship Specialist is responsible for building relationships with current and potential membership by not only meeting their immediate need but consulting on future needs and recommending credit union products and services to meet those needs. The Relationship Specialist is also responsible for delivering a superior member experience to members and potential members of the credit union who interact with the credit union through our branch locations and over the phone. This individual must have a thorough understanding of credit union processes, products, and services in order to effectively communicate the most appropriate solutions to our members. Applicant must have a strong and proven sales background with the ability to meet or exceed established goal in a fast-paced environment. This person may also be relied on to complete teller duties and transactions as needed in the course of the day. Responsible for account opening and maintenance while proactively cross-selling credit union products and services to existing and potential members through in-person sales as well as by phone and written correspondence. Answer questions and/or resolve complex technical problems on member accounts. Responsible for the processing of in-branch loan requests while uncovering possible lending needs through conversations with members and mining the credit reports. Offer solutions that add value to their relationship with the credit union. Provide service and support for members over the phone dealing with requests that are both routine in nature and some that require extensive research and use of problem solving skills. Take complete ownership of ever call. Conduct teller transactions in an accurate and efficient manner. May assist in the planning and implementation of branch sales promotion campaigns and perform other duties as assigned by the Branch Manager, such as working on call lists or external activities to bring business to the branch. Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets control.

Requirements

A minimum of one year up to three years of similar or related experience, including preparatory experience.
A high school degree or equivalent.
Courtesy and tact are essential elements of the job.
Ability to work effectively with customers and others inside and outside the organization.
Ability to engage in in-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors on sensitive and/or highly confidential matters.
Ability to motivate, influence, educate and/or advise others on matters of significance.
Ability to bend, sit, and stand for primarily sedentary work with limited physical exertion.
Ability to perform occasional lifting of up to 10 lbs.
Capability of climbing / descending stairs in an emergency situation.
Ability to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Ability to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
Ability to work extended hours or travel off site whenever required or requested by management.
Capability of regular, reliable and timely attendance.
Ability to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
Ability to read and carry out various written instructions and follow oral instructions.
Ability to complete basic mathematical calculations, spell accurately, and understand computer basics.
Ability to speak clearly and deliver information in a logical and understandable sequence.
Ability to deal calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization.
Ability to demonstrate highest levels of customer service and discretion when dealing with the public.
Ability to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
Ability to effectively handle multiple, simultaneous, and changing priorities.
Capability of exercising highest level of discretion on both internal and external confidential matters.
Strong and proven sales background with the ability to meet or exceed established goals in a fast-paced environment.

Responsibilities

Building relationships with current and potential membership by meeting immediate needs and consulting on future needs.
Recommending credit union products and services to meet member needs.
Delivering a superior member experience through branch and phone interactions.
Communicating appropriate solutions based on a thorough understanding of credit union processes, products, and services.
Completing teller duties and transactions as needed.
Opening and maintaining accounts.
Proactively cross-selling credit union products and services.
Answering questions and resolving complex technical problems on member accounts.
Processing in-branch loan requests and uncovering lending needs.
Offering solutions that add value to member relationships.
Providing service and support for members over the phone.
Taking ownership of every call.
Conducting teller transactions accurately and efficiently.
Assisting in the planning and implementation of branch sales promotion campaigns.
Performing other duties as assigned by the Branch Manager.
Complying with all company policies and procedures, applicable laws and regulations.