Relationship Specialist - Bethel

Union Savings Bank•Bethel, CT

4d•Onsite

About The Position

The Relationship Specialist is responsible for developing, maintaining and deepening customer relationships. This role involves accurately and effectively handling both sales and service transactions, promoting USB products and services through branch banking sales and service processes, and assisting customers in understanding how their financial goals can be met with suggested solutions. The specialist will sell the value of these solutions, maintain a working knowledge of all USB products and services, and stay current on partner offerings for cross-selling. The role also supports branch, market, and bank sales initiatives, contests, campaigns, and promotions, with a focus on exceeding individual and branch goals. Proactive customer outreach, including on-boarding, up-selling, and setting appointments for financial reviews, is key. The position also involves leveraging lead lists and community engagement to deepen relationships. In customer service, the specialist will consistently demonstrate the USB Customer Service Commitment Charter and brand values, prioritizing customers, handling transactions accurately and efficiently, and responding to or referring concerns appropriately. Maintaining customer confidentiality, projecting a professional demeanor, and ensuring customer retention are also critical. In operations and risk management, the role involves accurately processing transactions such as deposits, withdrawals, transfers, and negotiable items, balancing TCD and/or TCR, and processing wire transfers. Monitoring account records for compliance and adhering to S.A.F.E. Act regulations, Fair Lending regulations, and UDAAP regulations are essential.

Requirements

Accurately and effectively handle both sales and service transactions.
Promote USB products and services through branch banking sales and service processes.
Assist customers in understanding how their financial goals can be met with suggested solutions.
Sell the value of suggested solutions and close on sales.
Maintain a working knowledge of all USB products and services sold in the branch.
Keep current on product/services offered from partners and other business lines to assist in cross-selling efforts.
Support and engage in all branch, market or bank sales initiatives, contests, campaigns and promotions.
Exceed all individual and branch goals (sales, service, cross line of business).
Actively source and facilitate Bank at Work opportunities.
Proactively reach out to new and existing customers including on-boarding, up selling, setting appointments for financial reviews, etc.
Maximize networking and community service events.
Leverage all lead lists, top customer lists, household lists, business lists, etc. and enthusiastically reach out to customers to deepen relationships.
Consistently demonstrate all aspects of the USB Customer Service Commitment Charter and the USB brand.
Put the customer first by promptly acknowledging their presence.
Focus directly on the customer, if working on another project quickly put aside and interact with the customer.
Handle transactions accurately and efficiently, respecting customers time.
Respond to or refer customer concerns to supervisors as appropriate.
If follow up is required, set clear customer expectations and deliver as promised.
Maintain the highest levels of confidentiality and privacy of customer information.
Project a professional positive outlook and demeanor at all times.
Provide coverage for service transactions as needed.
Accountable for successful retention of customers.
Perform essential duties by accurately processing transactions including but not limited to deposits, withdrawals transfers and negotiable items such as Bank Checks and Money Orders.
Balance TCD and/or TCR accurately and effectively when required.
Process wire transfers.
Monitor the account records, such as signature cards, POAs, and Business Resolutions to ensure documentation is completed correctly and within compliance.
Comply with all S.A.F.E. Act regulations including keeping registration information up to date and status as active.
Provide N.M.L.S. registration number to consumers upon request and in all written communications.
Comply with all requirements of the Fair Lending regulations.
Comply with UDAAP (Unfair, Deceptive Abusive Acts or Practices) regulations.

Responsibilities

Develop, maintain, and deepen customer relationships.
Accurately and effectively handle both sales and service transactions.
Promote USB products and services through branch banking sales and service processes.
Assist customers in understanding how their financial goals can be met with suggested solutions.
Sell the value of suggested solutions and close on sales.
Maintain a working knowledge of all USB products and services sold in the branch.
Keep current on product/services offered from partners and other business lines to assist in cross-selling efforts.
Support and engage in all branch, market or bank sales initiatives, contests, campaigns and promotions.
Exceed all individual and branch goals (sales, service, cross line of business).
Actively source and facilitate Bank at Work opportunities.
Proactively reach out to new and existing customers including on-boarding, up selling, setting appointments for financial reviews, etc.
Maximize networking and community service events.
Leverage all lead lists, top customer lists, household lists, business lists, etc. and enthusiastically reach out to customers to deepen relationships.
Consistently demonstrate all aspects of the USB Customer Service Commitment Charter and the USB brand.
Put the customer first by promptly acknowledging their presence.
Focus directly on the customer, if working on another project quickly put aside and interact with the customer.
Handle transactions accurately and efficiently, respecting customers time.
Respond to or refer customer concerns to supervisors as appropriate.
If follow up is required, set clear customer expectations and deliver as promised.
Maintain the highest levels of confidentiality and privacy of customer information.
Project a professional positive outlook and demeanor at all times.
Provide coverage for service transactions as needed.
Accountable for successful retention of customers.
Perform essential duties by accurately processing transactions including but not limited to deposits, withdrawals transfers and negotiable items such as Bank Checks and Money Orders.
Balance TCD and/or TCR accurately and effectively when required.
Process wire transfers.
Monitor the account records, such as signature cards, POAs, and Business Resolutions to ensure documentation is completed correctly and within compliance.
Comply with all S.A.F.E. Act regulations including keeping registration information up to date and status as active.
Provide N.M.L.S. registration number to consumers upon request and in all written communications.
Comply with all requirements of the Fair Lending regulations.
Comply with UDAAP (Unfair, Deceptive Abusive Acts or Practices) regulations.