Relationship Specialist

Valley First Credit Union•Oakdale, CA

1d•Onsite

About The Position

Relationship Specialists are responsible for providing a complete range of services to Valley First Credit Union members including processing member transactions, opening/closing accounts, responding to loan inquiries, and assisting with functions relative to the daily operations of the Branch. The Relationship Specialist works with members to identify needs and explain products/services with the goal of converting service opportunities into a relationship building events, provides solutions to satisfy members' financial needs, opens new deposit accounts, accepts consumer loans applications, and handles member deposit transactions. This position will also cross-sell or refer consumer, business, investment and mortgage products and services as well as service existing account relationships. Assesses and handles consumer member banking needs in a timely and professional manner. Opens and services accounts, processes consumer loan applications, and identifies cross-selling opportunities for new and existing members. Contacts potential and existing members to development new business by promoting Valley First services with the goal of expanding relationships and branch profitability. Maintains current knowledge of the credit union's products, services, and promotions as well as competitor's products. Displays exceptional member service and sales skills, internal service and partnership skills, and a professional attitude. Processes teller transactions in an accurate and timely manner (e.g., deposits, withdrawals, payments, transfers, check cashing, negotiable instruments) Processes and validates accuracy of coin and currency amounts related to incoming and outgoing cash shipments. Provides support to all assigned areas of branch operations where service or assistance is needed. Makes sound judgements regarding member service and risk to the credit union, effectively balances both. Understands when to escalate a problem or situation to management for resolution. Looks for ways in which to complete tasks and duties in an efficient, cost-effective, and productive manner, without sacrificing excellent member service. Seeks out ideas to improve processes that will improve the member's experience and communicate those ideas to Branch Management Maintains accuracy and compliance in all account documentation. Minimizes risk of losses, including cash differences and other controllable losses. Ensures proper coverage of adherence to dual control. Maintains current knowledge of all Federal and State laws and regulations, along with the credit union's policies and procedures. All other duties assigned.

Requirements

High School Diploma or Equivalent
1+ years of account opening and maintenance experience
One year of cash handling and customer service experience
Dependable, organized team player with a positive attitude
Technical aptitude to understand complex programs and applications
Courteous, tactful, and diplomatic during personal contact with others
Strong written, verbal, and interpersonal skills
Detail-oriented, organized, accurate and ability to adapt to change
Excellent decision making and time management skills
Well-developed analytical and problem-solving skills
Ability to trouble-shoot problems and research capabilities of current or proposed products
Exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Sedentary work involves sitting most of the time
Close visual acuity to perform activities such as preparing and analyzing data and figures, typing, viewing a computer screen and reading
Ability to climb/descend stairs in an emergency situation
Operate routine office equipment including personal computers, copy machines, mobile and landline phones, calculator and others as needed
Maintain working on a computer for six to eight hours daily, on average
Work extended hours if required or requested by management
Regular, reliable and timely attendance
Routinely perform work indoors in climate-controlled shared work area with minimal noise
Perform job functions independently, or with limited supervision, and work effectively on own or as part of a team
Read and carry out various written instructions and follow oral instructions
Speak clearly and deliver information in a logical and understandable sequence
Effectively handle multiple, simultaneous, and changing priorities
Exercise highest level of discretion on both internal and external confidential matters

Nice To Haves

Previous consumer lending experience preferred

Responsibilities

Processing member transactions
Opening/closing accounts
Responding to loan inquiries
Assisting with functions relative to the daily operations of the Branch
Identifying member needs and explaining products/services
Opening new deposit accounts
Accepting consumer loan applications
Handling member deposit transactions
Cross-selling or referring consumer, business, investment and mortgage products and services
Servicing existing account relationships
Assessing and handling consumer member banking needs
Contacting potential and existing members to develop new business
Promoting Valley First services
Processing teller transactions accurately and timely
Processing and validating accuracy of coin and currency amounts related to incoming and outgoing cash shipments
Providing support to all assigned areas of branch operations
Making sound judgments regarding member service and risk
Escalating problems or situations to management for resolution
Completing tasks and duties in an efficient, cost-effective, and productive manner
Seeking out ideas to improve processes
Maintaining accuracy and compliance in all account documentation
Minimizing risk of losses
Ensuring proper coverage of adherence to dual control
Maintaining current knowledge of all Federal and State laws and regulations, along with the credit union's policies and procedures