Relationship Specialist I (Metro Orlando Cluster)

VyStar Credit Union•Winter Park, FL

1d•Onsite

About The Position

The Relationship Specialist I is responsible for providing exceptional member experiences in all interactions, both in-person and over the phone. This role involves identifying member cues, asking open-ended discovery questions, and fostering consumer and business relationships by understanding member needs and effectively presenting VyStar financial solutions. The specialist must articulate VyStar Credit Union’s value proposition against competitors and emphasize the importance of educating and proactively assisting members with their financial goals. This position requires flexibility to commute to various branches within the assigned Metro Orlando cluster, including Altamonte Springs, Winter Park, Oviedo, and Downtown Orlando. The role also involves supporting and participating in Credit Union initiatives, exercising sound judgment, and maintaining a high degree of integrity and professionalism. Employees are expected to proactively help identify, assess, manage, and report risks within their domain of work, maintaining vigilance in safeguarding operations and ensuring compliance with regulatory mandates.

Requirements

High School Diploma/GED is required.
Ability to process accurate transactions and requests.
Must possess and utilize excellent listening skills, verbal, and written communications skills.
Proficient in the use of the Internet and Microsoft Office.
Must have an outgoing personality and a strong desire to help people.
Must be professional in appearance and attitude.
Must be able to handle many tasks in a fast-paced environment.
Must possess strong critical thinking and decision-making abilities.
Strong communication skills and a genuine passion for sales are essential for success in this role.

Nice To Haves

Associate’s degree is preferred.
Previous experience in a sales and/or customer service position, community service, military service, asking questions, offering recommendations and making referrals is preferred, preferably with a financial institution.

Responsibilities

Use each member interaction both on the phone and in-person to provide unbelievable member experiences from greeting and welcoming, to strengthening and enhancing member relationships through quality conversations and cross-selling credit union solutions effectively.
Identify member cues, ask open-ended discovery questions, and grow consumer and business relationships by identifying member needs.
Understand and position consumer and business deposit, credit, insurance, and investment solutions appropriately.
Handle personal and business account transactions, open accounts, and process various types of loan applications.
Explain basics of credit and savings options and effectively refer more complex business products, mortgage solutions, investments options, and insurance.
Provide additional services to members such as account maintenance, notary, wire transfer, savings bond redemption, safe deposits box services, fraud claims, and credit card disputes.
Support and participate in all Credit Union initiatives and campaigns.
Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines.
Work with relative independence to accomplish tasks.
Exhibit a high degree of integrity, trustworthiness, and professionalism always.
Exude a positive and professional attitude with members and partners consistently.
Resolve member problems independently, seeking to find ways to a “yes” whenever possible, and escalating more complex concerns.
Embrace VyStar’s Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments.
Actively lead by example through community service supporting the VyStar brand.
Utilize excellent verbal and written communication skills.
Utilize all available relationship-building and documentation tools to ensure comprehensive follow-up with members, fostering continued growth in member relationships through proactive engagement and personalized service.
Engage proactively with members through outbound calls to understand needs and provide comprehensive solutions related to VyStar Credit Union’s products and services, resulting in booked sales.
Address and overcome objections effectively while educating members about the wide array of offerings available.
Perform other duties as assigned.
Proactively help identify, assess, manage, and report risks within their domain of work.
Maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates.
Focus your full attention by carefully listening to and observing your client or member.
Consistently be friendly and approachable.
Demonstrate you care.
Listen empathetically and ask questions. (70%/30%)
Recommend solutions based on your client’s or member’s needs and objectives.
Advance Ensure that member's expectations were exceeded.
Verify necessary follow-up action.