Relationship Sales Account Manager

VITL•Nashville, TN

12d•Hybrid

About The Position

This is a high-volume, sales-focused relationship role individually managing a portfolio of 200+ clinical client accounts. These accounts benefit from a structured, proactive engagement model designed to drive product adoption, retention, and account expansion. Unlike our new-business team, which focuses on fast-paced, high-speed acquisition, this is a “slow burn” relationship role centered on long-term retention and expansion after the initial sale. The ideal candidate comes from a relationship-based sales background — account management, relationship sales, or account executive experience — and is highly organized, proactive, and comfortable managing a large portfolio through a mix of targeted outreach, relationship-building, and consultative upselling and cross-selling. You will work closely with the new-business Sales team to ensure a smooth handoff from the initial sale into ongoing account management, retention, and growth.

Requirements

2–5+ years of experience in a relationship-based sales role such as Account Manager, Relationship Sales Manager, or Account Executive
Experience managing a portfolio of B2B customers
Experience with identifying and closing upsell and cross-sell opportunities
Genuine interest in peptide and wellness solutions such as GLP-1s, NAD+, and IV wellness
Strong communication and relationship-building skills
Highly organized with the ability to prioritize across many accounts
Proficient with CRM and sales tools such as HubSpot and Gong, with strong, highlevel documentation habits
Proactive mindset with a focus on identifying and solving customer challenges
This role may handle PHI/PII and must follow HIPAA, company privacy policies, and least-privilege access practices.

Nice To Haves

Experience working with healthcare providers, clinics, or medical practices in the cash pay health ecosystem
Previous startup experience and comfort Managing a lot of ambiguity and change. Self Starter.
Experience supporting SaaS platforms, marketplaces, or ordering systems

Responsibilities

Manage a high-volume portfolio of self-pay clinic partners
Monitor customer health signals such as ordering frequency, platform usage, and engagement
Proactively reach out to customers showing signs of reduced activity or disengagement
Identify and engage upsell and cross-sell opportunities
Support clinics in placing repeat orders and maximizing value from the platform
Provide product guidance, best practices, and operational support to clinic partners
Partner with the Customer Onboarding Specialist to ensure smooth post-onboarding transitions
Identify opportunities to increase engagement and drive additional ordering activity
Maintain high-level documentation and accurate records of all customer interactions in CRM and sales tools (HubSpot, Gong)
Contribute to the development of scalable customer success programs and outreach campaigns
Share customer insights and feedback with internal teams to improve the customer experience