Relationship Operations Specialist

The Goal Family of Companies • Sioux Falls, SD

4d

About The Position

At Goal Solutions, this role exists to fix what breaks, streamline what slows us down, and protect the client experience. You’ll own issues end-to-end, improve processes, and help operations scale effectively.

If you enjoy solving problems, working with data, and making systems better—you’ll thrive here.

Requirements

• 2–4 years of experience in operations, reconciliations, or issue resolution
• Strong analytical and problem-solving skills
• Ability to manage multiple priorities independently
• High attention to detail and accuracy

Nice To Haves

• Experience in financial services, fintech, or loan servicing
• Experience with payment processing, reconciliations, or account-level research
• Familiarity with CRM, SQL or workflow tools (Salesforce a plus)

Responsibilities

• Own and resolve operational issues, escalations, and account discrepancies
• Reconcile servicing transactions with a high degree of accuracy
• Identify root causes and implement long-term fixes
• Improve processes, documentation, and workflows to reduce errors
• Partner across Operations, IT, and Client teams to execute improvements

Benefits

• Competitive salary + bonus eligibility
• 401(k) with 4% company match
• Medical, dental, vision, and HSA ($1,700 annual contribution)
• 14 paid holidays (including your birthday)
• Paid parental leave, tuition reimbursement, and long-term incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees