Relationship Manager (US)

Zema Global•Houston, TX

10d•Remote

About The Position

Founded in 1995, Zema Global Data Corporation empowers organizations to simplify complexity, reduce risk, and make faster, more confident decisions that drive measurable results. Over the past two years, Zema Global has accelerated its growth through strategic investment and acquisition to strengthen our global leadership. Together we’re helping our customers gain a Decisioning Advantage – one bold idea at a time. With a presence across global energy, commodity, and financial markets, Zema Global empowers customers to simplify complexity, reduce risk, and make faster, more confident decisions that drive measurable results. At Zema Global, we Think Big, Make It Happen, and Win as One. We thrive on collaboration, creativity, and respect, united by a shared drive to innovate and deliver meaningful impact for our customers and communities. If you’re inspired by solving complex challenges and contributing to a culture that values purpose and performance, we invite you to join us. The Enterprise Relationship Manager, will manage and grow a portfolio of Tier 1 clients, driving revenue and ensuring long-term customer satisfaction. This role requires building trusted relationships with key stakeholders, including C-level executives, understanding their strategic objectives and collaborating with internal teams to deliver solutions that align with their business needs.

Requirements

10+ years in business development, account management or customer-facing roles.
5+ years managing high-value, strategic accounts with proven revenue growth.
Experience in SaaS, ideally in the commodities, energy or financial services sectors.
Comfortable presenting to and engaging with C-level executives.
Proven ability to identify upsell and cross-sell opportunities within Tier 1 accounts.
Strong understanding of client business objectives, industry trends, and technical/operational workflows.
Excellent communication, negotiation, and presentation skills.
Ability to collaborate effectively with cross-functional teams (Sales, Solutions Engineering, Marketing, Customer Success).
Experience with CRM tools such as Salesforce, HubSpot, or Gumb.
Organized, strategic, and able to plan and execute account strategies and Quarterly Business Reviews.
Professional experience in the software/SaaS industry, the energy industry, or both.

Nice To Haves

MBA or advanced degree in business, engineering or related field.
Experience in enterprise software forecasting and pipeline management.
Sales training or certifications (Challenger, MEDDIC, SPIN, etc.).
Experience working in global markets or multi-region accounts.
Comfortable navigating complex technical discussions with operational teams.
Experience with proposal development, RFP responses, and value proposition communication.
Ability to represent the company at industry events, conferences, and thought leadership forums.

Responsibilities

Manage a portfolio of high-value Tier 1 accounts, acting as a trusted advisor.
Develop tailored strategies to drive client retention, expansion, and satisfaction.
Identify upsell and cross-sell opportunities to grow revenue within assigned accounts.
Deliver presentations and strategic updates to C-level and senior executives.
Collaborate with internal teams (Sales, Solutions Engineering, Marketing, Customer Success) to design and deliver innovative solutions that meet client needs.
Support proposal development, RFP responses, and communicate the value proposition of Zema Global’s offerings.
Understand client business objectives, industry trends, and challenges to propose aligned solutions.
Maintain account plans outlining key milestones, growth opportunities, and risk mitigation strategies.
Participate in Quarterly Business Reviews and other client meetings to track progress and address client priorities.
Work closely with cross-functional teams to ensure a seamless customer experience.
Provide regular account updates, pipeline reports, and revenue forecasts to leadership.
Represent Zema Global at industry events and conferences.