Relationship Manager

Kennebec Savings Bank•Augusta, ME

About The Position

This position is responsible for proactively serving new and existing Investment and Trust client needs through the administration and management of investment and trust programs. The role involves maintaining a book of client business, ensuring fiduciary standards are followed, developing new trust business, cross-selling bank products/services, and supporting bank products and services.

Requirements

5 plus years demonstrating progressively more responsibility and experience in Investment Management or Trust administration.
Familiarity with investments through education and or experience.
Must be able to deal with people in a confidential, supportive and professional manner in person via email and by telephone.
Must be able to read and work with computer printout reports.
Must be able to spend extended periods working at a computer.
Must be able use the telephone to converse with customers; must be able to communicate clearly by telephone; must have good listening ability and skills.
Must have strong written communications skills, including letter-writing ability.
Must be able to prioritize and organize workflow; must have good attention to detail; must be able to handle multiple jobs.
Must have the ability to think through a problem, following proper steps in finding resolution.
Must have a high degree of ethics and maintain confidentiality of customers and accounts.
Must be friendly, courteous and sensitive to the needs of customers and coworkers.

Nice To Haves

Financial planning experience and certification desirable.
Bachelor of Science with focus on finance or business preferred.

Responsibilities

Provide account management to investment and trust clients.
Meet with clients regularly to determine their objectives, respond to questions, assist in problem resolution, offer proactive advice and recommendations, and ensure consistent client satisfaction.
Act as liaison between clients and other Investment and Trust Department and Bank personnel as necessary to address account issues and respond to questions.
Discuss new opportunities or customer problems with other team members; make recommendations for follow-up action as appropriate.
Assist clients with a variety of personal and financial needs, including estate planning and financial planning.
Monitor the status of an assigned group of accounts.
Review account activity and take action as appropriate (e.g., overdrafts, cash needs, exception memos, etc.).
Facilitate the payment of bills for trust and agency accounts in coordination with the Trust Administrator.
Complete annual account reviews.
Work with the trust investment team (FCI) as necessary to ensure that client objectives are met.
Ensure that all reports and documentation are complete and up-to-date.
Maintain assigned book of business and files to ensure compliance with departmental policies and procedures and applicable state laws.
Provide prompt, efficient, and accurate service in processing all customer requests.
Respond to client inquiries and resolve client problems as appropriate.
Ensure all aspects of personal and trust tax reporting are completed for assigned clients to ensure timely and accurate filing of all tax information.
Work with the Bank’s trust operations servicing vendors to ensure high quality, accurate and timely client service.
Work with Trust Investment Team (TIS) and Trust Administrator as necessary to respond to client needs.
Maintain and establish contact with potential clients through bank referrals and other community contacts within the Bank's market area through direct calls, business organization gatherings and other functions, to actively solicit new business.
Keep current on the Bank’s retail offerings.
Inform prospects and clients of any new products and services offered through the Bank.
Prepare and present financial planning services to clients and prospects as appropriate.
Work with department Certified Financial Planner (CFP) to present plans if certification is not held.
Prepare Request for Proposals (RFPs).
Act as back up to the Trust Administrator responsibilities.
Comply with all Federal and State banking and trust regulations and all Bank and department policies and procedures.
Meet or exceed objectives and standards for Trust Relationship Manager performance.
Maintain knowledge of current Bank products and services.
Actively utilize as many Bank products and services as possible in order to fully understand their features and benefits and to be able to communicate effectively with customers and prospective customers.
Actively participate in community organizations and events.
Represent the Bank in the community.
Demonstrate reliable attendance and punctuality.
Handle telephone inquiries and provide information to vendors and other departments in a professional and courteous manner.
Attend and participate in Bank meetings.
Attend internal and external training to improve skills and knowledge relevant to the trust assistant position.
Understand and fully comply with Kennebec Savings Bank’s Core Values.
Perform other duties as required.