Relationship Manager

Fiserv

About The Position

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Relationship Manager About your role: A successful Relationship Manager at Fiserv takes pride in leading and maintaining significant business relationships with a small portfolio of large clients. You'll leverage Fiserv solutions to maximize client growth and profitability, ensuring satisfaction, retention, and increased profitability. Being a trusted advisor, you will help our clients navigate their strategic objectives with Fiserv’s innovative solutions.

Requirements

6+ years of experience in the banking industry, with bank management and operations experience.
Experience managing and growing relationships with large, complex financial organizations.
Experience in strategic account planning experience with demonstrated success.
Bachelor’s degree and/or equivalent combination of education, work history and military experience.
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

Additional specialized training in banking.
Knowledge of Fiserv systems.
Fundamental knowledge of financial data processing systems and host-based computer systems.

Responsibilities

Establish and maintain effective relationships with key senior-level executives and decision-makers at client organizations.
Understand clients' business challenges, strategic goals, and critical success factors to position Fiserv solutions that meet their needs.
Leverage Fiserv’s internal resources, engaging business unit and corporate executives, to strengthen client relationships and drive success.
Develop comprehensive client Account Plans annually that incorporate input from multiple Fiserv business units and set concrete action plans.
Promote client engagement in Fiserv events such as conferences, user group meetings, and focus group meetings.
Develop and implement client retention strategies, including timely Service Agreement Renewals.
Monitor client satisfaction and foster continuous improvement while communicating insights internally and externally.
Drive revenue growth by aligning Fiserv’s capabilities with clients’ needs, creating formal proposals for additional products and services.

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.