Relationship Manager

Fiserv • Paris, MA

1d

About The Position

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Relationship Manager What does a successful Relationship Manager do? A successful Relationship Manager at Fiserv takes pride in leading and maintaining significant business relationships with a small portfolio of large clients. You'll leverage Fiserv solutions to maximize client growth and profitability, ensuring satisfaction, retention, and increased profitability. Being a trusted advisor, you will help our clients navigate their strategic objectives with Fiserv’s innovative solutions.

Requirements

• 6+ years of experience in the banking industry, with bank management and operations experience.
• Experience managing and growing relationships with large, complex financial organizations.
• Experience in strategic account planning experience with demonstrated success.
• Bachelor’s degree and/or equivalent combination of education, work history and military experience.
• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role.

Nice To Haves

• Additional specialized training in banking.
• Knowledge of Fiserv systems.
• Fundamental knowledge of financial data processing systems and host-based computer systems.

Responsibilities

• Establish and maintain effective relationships with key senior-level executives and decision-makers at client organizations.
• Understand clients' business challenges, strategic goals, and critical success factors to position Fiserv solutions that meet their needs.
• Leverage Fiserv’s internal resources, engaging business unit and corporate executives, to strengthen client relationships and drive success.
• Develop comprehensive client Account Plans annually that incorporate input from multiple Fiserv business units and set concrete action plans.
• Promote client engagement in Fiserv events such as conferences, user group meetings, and focus group meetings.
• Develop and implement client retention strategies, including timely Service Agreement Renewals.
• Monitor client satisfaction and foster continuous improvement while communicating insights internally and externally.
• Drive revenue growth by aligning Fiserv’s capabilities with clients’ needs, creating formal proposals for additional products and services.

Benefits

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level