Relationship Manager

NFM Lending • Columbus, OH

17h

About The Position

Position Summary: The Relationship Manager is responsible for cultivating and maintaining strong relationships with realtor partners to support business growth and ensure a smooth loan process. This role provides timely updates on loan status, acts as a liaison between the internal team and referral partners, and gathers feedback to improve service delivery and partner satisfaction.

Requirements

• High school diploma or equivalent required; college degree preferred
• Minimum 1 year of experience in sales, customer service, or the mortgage industry
• Strong verbal and written communication skills
• Ability to build and maintain professional relationships
• Detail-oriented with effective time management skills
• Proficient in Microsoft 365 and experience in Encompass or similar loan origination software
• Willingness to travel locally for meetings and events
• Ability to multitask in a fast-paced environment
• High emotional intelligence and professionalism
• Team-oriented with a collaborative mindset

Responsibilities

• Contact active agents biweekly for relationship maintenance
• Schedule and attend events or meetings with referral partners
• Support event planning by managing guest lists and logistics
• Provide weekly updates to buyer and listing agents
• Collect and present feedback from referral partners to internal teams
• Help identify client or partner training opportunities
• Assist in managing expectations between internal teams and referral partners
• Support gathering of documentation to meet closing deadlines
• Troubleshoot loan file issues and escalate as needed
• Collaborate with loan officers and processors to ensure file accuracy
• Proactively monitor pipeline to avoid closing delays
• Represent the company professionally at industry and community events
• Maintain CRM records with up-to-date partner communication
• Coordinate closely with marketing for partner outreach materials
• Deliver high-quality customer service in all interactions
• Perform additional duties as needed, with occasional overtime and travel

Benefits

• Qualifying employees are eligible to participate in our Total Rewards program.
• Additional information can be found by clicking on the following link: Benefits and Total Rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED