Relationship Manager in Palestine

Austin Bank•Palestine, TX

1d•Onsite

About The Position

The Relationship Manager is responsible for understanding and complying with regulatory requirements for financial transactions, specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP). This role involves exhibiting superior customer service, employing high-quality relationship-building techniques to provide customers with the best banking and financial solutions, and fostering a loyal relationship between the customer and Austin Bank. The position also requires participating in developing a teamwork atmosphere, staying updated on company communications, and developing personal skills through ongoing training. Upholding the organization's values, particularly ethics, integrity, and confidentiality, is crucial. The role includes greeting customers, providing superior customer service, interviewing applicants for loan applications, analyzing financial status, and ensuring loan agreements are complete and accurate. It also involves corresponding with applicants or creditors, approving or referring loans, conferring with underwriters, calling on potential or existing customers to develop new business, networking, working past due accounts, analyzing loan markets, assisting senior loan officers, providing routine platform services, answering telephone calls, notarizing documents, performing property inspections and collateral assessments, performing file maintenance, inputting loan information and UCC filings, preparing monthly reports, reviewing booked loans, preparing correspondence, maintaining VSI insurance and ticklers, and maintaining department and Bank policies and procedures. Enhancing professional growth and development through various means is also a key aspect of the role, as is maintaining professionalism, courtesy, and tact with bank personnel, reporting to work regularly and promptly, and maintaining confidentiality at all times.

Requirements

Ability to perform each essential duty satisfactorily.
Knowledge, skill, and/or ability required to perform the job successfully.
Ability to understand and comply with regulatory requirements for financial transactions, specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP).
Ability to exhibit superior customer service.
Ability to demonstrate high-quality relationship building techniques.
Ability to foster a loyal relationship between the customer and Austin Bank.
Ability to participate in developing a teamwork atmosphere.
Ability to stay abreast of company communications.
Ability to develop personal skills and capabilities through on-going training.
Ability to uphold and safeguard the organization's values relating to ethics, integrity, and confidentiality.
Ability to greet customers and provide superior customer service.
Ability to interview applicants and request specified information for loan applications.
Ability to pull credit files and credit reports.
Ability to analyze applicant financial status, credit, and property evaluations to determine feasibility of granting loans.
Ability to ensure loan agreements are complete and accurate according to policy.
Ability to correspond with or interview applicant or creditors to resolve questions regarding application information.
Ability to approve loans within specified limits or refer to loan committee for approval and/or prepare and send out denials.
Ability to confer with underwriter regarding lending applications.
Ability to call on potential or existing customers to develop new business or retain existing business.
Ability to network with title companies and real estate offices.
Ability to work past due accounts in attempt to collect funds.
Ability to analyze potential loan markets to develop prospects for loans.
Ability to participate with and assist senior loan officers on larger loans.
Ability to provide customers with routine platform services.
Ability to answer telephone calls, take messages, forward calls, or provide assistance to customers.
Ability to notarize documents.
Ability to perform property inspections and collateral assessment.
Ability to perform file maintenance.
Ability to input loan information on the system and complete entries.
Ability to input UCC filings.
Ability to prepare monthly reports.
Ability to review for accuracy loans already booked on the system.
Ability to prepare correspondence.
Ability to maintain/review VSI insurance and ticklers.
Ability to maintain established department and Bank policies, procedures, objectives, and quality assurance.
Ability to enhance professional growth and development.
Ability to use professionalism, courtesy, and tact in working with Bank personnel.
Ability to report to work regularly and promptly.
Ability to maintain confidentiality at all times.

Responsibilities

Understand and comply with regulatory requirements for financial transactions, including Bank Secrecy Act (BSA) and Customer Identification Program (CIP).
Exhibit superior customer service and demonstrate high-quality relationship-building techniques.
Foster a loyal relationship between the customer and Austin Bank.
Participate in developing a teamwork atmosphere with co-workers.
Stay abreast of company communications.
Develop personal skills and capabilities through on-going training.
Uphold and safeguard the organization's values relating to ethics, integrity, and confidentiality.
Greet customers and provide superior customer service.
Interview applicants and request specified information for loan applications.
Pull credit files and credit reports.
Analyze applicant financial status, credit, and property evaluations to determine feasibility of granting loans.
Ensure loan agreements are complete and accurate according to policy.
Correspond with or interview applicant or creditors to resolve questions regarding application information.
Approve loans within specified limits or refer to loan committee for approval and/or prepare and send out denials.
Confer with underwriter regarding lending applications.
Call on potential or existing customers to develop new business or retain existing business.
Network with title companies and real estate offices.
Work past due accounts in attempt to collect funds.
Analyze potential loan markets to develop prospects for loans.
Participate with and assist senior loan officers on larger loans.
Provide customers with routine platform services, such as approving checks for cashing or handling customer problems.
Greet customers and answer questions.
Answer telephone calls, taking messages, forwarding calls, or providing assistance to customers.
Notarize documents.
Perform property inspections and collateral assessment.
Perform file maintenance.
Input loan information on the system and complete entries.
Input UCC filings.
Prepare monthly reports.
Review for accuracy loans already booked on the system.
Prepare correspondence.
Maintain/review VSI insurance and ticklers.
Maintain established department and Bank policies, procedures, objectives, and quality assurance.
Enhance professional growth and development through participation in educational programs, current literature, community involvement, and in-service meetings.
Use professionalism, courtesy, and tact in working with Bank personnel.
Report to work regularly and promptly.
Maintain confidentiality at all times.