Relationship Manager

Brex•New York, NY

17h•Hybrid

About The Position

Brex is an intelligent finance platform that helps companies spend smarter and move faster globally. It offers global corporate cards, banking, intuitive spend management, bill pay, and travel software, enabling founders and finance teams to accelerate operations, gain real-time visibility, and control spend. Brex uses AI-native automation and provides world-class service to eliminate manual tasks, allowing customers to focus on their core business. Tens of thousands of companies, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek, use Brex. Working at Brex encourages pushing limits, challenging the status quo, and collaborating with bright minds. The company is committed to building a diverse team and inclusive culture, empowering employees with tools, resources, and support for career growth. The GTM (Go-To-Market) team is crucial for Brex's revenue, focusing on generating new opportunities, acquiring new customers, and strengthening relationships with existing ones. The team fosters a winning culture that recognizes both team and individual accomplishments, creating a competitive environment that motivates and unifies. As a Relationship Manager for the Startups team, you will be pivotal in ensuring the success and satisfaction of existing Startup clients by providing essential resources, guidance, and support. This role demands excellent communication and interpersonal skills, a deep understanding of Brex products, familiarity with the startup ecosystem, and a passion for assisting entrepreneurs and finance leaders in achieving their objectives.

Requirements

4+ years of experience in relationship management, account management, sales, partnerships, or a similar role, preferably within the startup or finance ecosystem or saas or banking industry.
Consistent record of exceeding quota and delivering top performance in competitive sales environments.
Excellent communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.
Proactive and results-oriented mindset, with the ability to work independently and as a part of a team.
Strong organizational and project management skills, with the ability to multitask and prioritize effectively.
Ability to analyze data and metrics to drive informed decisions and strategies.
Strong understanding of the startup ecosystem.

Responsibilities

Manage a portfolio of approximately 200 companies (Seed through Series B+), serving as the primary point of contact for founders, CFOs, and Chiefs of Staff.
Maintain deep awareness of each client's financial health, funding status, and growth trajectory to identify and address opportunities proactively.
Uphold operational excellence through rigorous Salesforce hygiene and proficiency in tools such as Vitally, Gong, Scratchpad, HEX, Looker and LogRocket.
Drive Net Revenue Retention (NRR) through the proactive expansion of products, including credit card utilization, growing banking deposits, adoption of bill pay, invoicing and travel products.
Lead deposit acquisition by capturing fresh capital during financing rounds through the strategic positioning of Brex's banking and treasury solutions.
Execute competitive defense strategies to protect your book of business, cultivating relationships built on trust rather than simple cash incentives.
Partner through strategic collaboration with cross-functional teams to deliver optimal solutions, products, and services to our clients.
Prioritize field engagement by targeting in-person interactions with customers by having in-person meetings and touch points.
Manage event curation by hosting at least one monthly client event, such as intimate dinners, workout sessions, or other curated experiences.