AAA Relationship Manager (Commercial Equipment Vehicle Finance)

Banco Santander•Nashville, TN

8h•Remote

About The Position

Santander is a global leader in financial services, evolving into a technology-driven organization. This role is an opportunity for driven professionals to grow, learn, and make a difference. The AAA Relationship Manager is the primary contact between Santander's Commercial Equipment Vehicle Finance (CEVF) group and AAA Clubs nationwide. The role focuses on strengthening relationships, increasing program awareness, and driving loan originations through the AAA channel. It involves partnering with Business Development Officers (BDOs) to generate leads, support sales, and ensure the execution of marketing, reporting, and compliance initiatives. Success requires strong relationship management, business development acumen, and the ability to influence across a distributed network.

Requirements

Bachelor’s degree in Business, Finance, Marketing or related field (or equivalent experience)
3–7+ years of experience in relationship management, sales, or financial services
Strong presentation, communication, and influencing skills
Proven ability to build and maintain external partnerships
Advanced proficiency in Microsoft Excel (pivot tables, reporting, dashboards)
Proficiency in PowerPoint and CRM tools
Comfortable leveraging technology and AI tools to enhance productivity
Ability to travel for meetings, AAA club visits, and industry events
Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

Nice To Haves

Experience working with indirect channels, distributor networks, or AAA ecosystem
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Responsibilities

Serve as the main relationship lead for all AAA Clubs, ensuring strong engagement and alignment with CEVF programs.
Drive AAA loan originations to achieve annual targets.
Deliver a minimum of 10 program presentations annually to AAA club personnel.
Ensure AAA clubs have current and accurate marketing and collateral materials.
Develop and implement loan promotions in partnership with AAA clubs, where appropriate.
Maintain accurate and up-to-date AAA club contact databases.
Support lead generation efforts by identifying opportunities within AAA clubs and routing prospects to BDOs.
Provide reporting and insights on AAA portfolio performance to the Relationship Manager/Market Director and appropriate AAA personnel.
Assist in budget planning and performance tracking for AAA-related initiatives.
Support administrative processes such as Withhold & Disburse program setup.
Partner with distributors to increase application submissions and overall production.
Collaborate with BDOs to convert AAA-generated leads into funded deals.
Conduct in-market visits, ride-alongs, and attend trade shows and industry events.
Promote CEVF programs to prospective customers and partners to expand pipeline.
Maintain accurate distributor and partner contact information.
Gather and share industry intelligence (rates, trends, competitive insights) with internal stakeholders.
Act as a brand ambassador for Santander/CEVF within the towing and AAA ecosystem.
Support Community Reinvestment Act (CRA) initiatives.
Ensure compliance with all Santander policies, regulatory requirements and training (e.g., SanLearn, SENT).
Contribute to a collaborative, high-performance team culture.
Leverage tools, data, and technology (including AI where applicable) to improve efficiency and outcomes.