Relationship Manager - Virtual Business Banking

PNC•Home Location-PA (PAH01), PA

21h•Remote

About The Position

The Business Banking Virtual Relationship Manager is a regionally located, centrally focused sales position working within multiple markets. This individual utilizes strong virtual communication skills in lieu of in-person meetings to manage existing clients. This role is responsible for growing share of wallet with existing clients. Identifies customer needs to help them succeed financially by presenting the full range of PNC's products and services. Provides ideas and insights based on understanding of the client’s needs and their financial well-being while focusing on increasing client engagement and loyalty. Remotely develops and manages clients across multiple markets, aimed at growing sales, increasing revenue and deepening share of wallet in an effort to transition them to primary clients. Coordinates the implementation and documentation of non-credit products and services. Leverages knowledge of the industry and market to prioritize efforts. Manages the origination, financial analysis, negotiation and documentation of credit and non-credit products and services. Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities. Collaborates with Virtual RM team to share best practices and opportunities. Leverages Small Business sales development partners to engage in effective client outreach. Utilizes technology to enhance client engagement and loyalty through multiple channels of communication. Effectively manages risk/return in accordance with PNC's risk profile and drives quality for existing clients. Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks.

Requirements

University/college degree, with 3+ years of relevant/direct industry experience.
In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Comfortable working with large sets of metrics.
Maintain accountability.
Operate in a monitored environment.

Nice To Haves

Analyzing business tax returns
Structuring small business loans
Business Banking
Client Outreach
Content Development
Credit Products
Customer Engagement
Customer Loyalty
Customer Solutions
Identifying Sales Opportunities
Relationship Management
Sales
Small Businesses
Business Acumen
Client Relationship Management
Customer Experience Management
Decision Making and Critical Thinking
Effective Communications
Managing Multiple Priorities
Selling
Tech Savvy

Responsibilities

Manages a large book of business (400+ clients) in the $2-10MM segment.
Identifies business needs and drives new opportunities within assigned relationships.
Sells effectively in a virtual environment and leverages technology.
Analyzes business tax returns and structures small business loans.
Grows share of wallet with existing clients.
Identifies customer needs and presents PNC's products and services.
Provides ideas and insights based on client needs and financial well-being.
Increases client engagement and loyalty.
Develops and manages clients across multiple markets to grow sales, increase revenue, and deepen share of wallet.
Coordinates the implementation and documentation of non-credit products and services.
Leverages industry and market knowledge to prioritize efforts.
Manages the origination, financial analysis, negotiation, and documentation of credit and non-credit products and services.
Leverages reporting and sales tools to identify and convert sales opportunities.
Collaborates with the Virtual RM team to share best practices and opportunities.
Leverages Small Business sales development partners for client outreach.
Utilizes technology to enhance client engagement and loyalty through multiple communication channels.
Manages risk/return in accordance with PNC's risk profile and drives quality for existing clients.
Identifies and mitigates various types of risk (regulatory, reputational, operational, credit).

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level and years of service