Relationship Manager - State Street Investment Management, AVP

State Street•Toronto, ON

34d

About The Position

WHY THIS ROLE IS IMPORTANT TO US The institutional asset management industry is evolving. Clients need more than products; they need a trusted partner and advisor to help them achieve their goals. State Street Investment Management is seeking a Relationship Manager with institutional client experience who can excel in that environment and work with others on their team to do the same. As Relationship Manager, AVP (RM) within State Street Investment Management’s Client Coverage Group you will: Support our Canadian Institutional business. Responsible for building strong client relationships and delivering exceptional client service across the full lifecycle of the clients’ experience. Be part of and collaborate with a talented team responsible for managing the day-to-day needs of our clients.

Requirements

A minimum of 5 years of experience in an institutional client-facing role at an asset management firm
Ownership of the client experience, focusing on business retention and increasing visibility with clients
Proficiency in navigating complex client relationships, including the support of client events, and ensuring a thorough understanding of client expectations.
Partnerships with new business development teams on strategic client growth and initiatives
Strong organizational, project planning and execution skills.
A clear understanding of, and the ability to effectively reinforce, accountability and ownership with internal stakeholders.
Comprehension of firm capabilities and services to deliver solutions supporting client goals.
The ability to lead, prioritize and execute multiple simultaneous priorities and initiatives.
A demonstrated ability to form and cultivate positive relationships with both clients and internal partners.
The ability to thrive in a highly regulated environment that demands full compliance with policies and procedures.
Excellent verbal and written communication skills
A positive, can-do attitude that motivates and inspires others.
Develop an understanding of State Street Investment Management’s investment and operational capabilities, service offerings, culture, and vision to efficiently diagnose issues and solve challenges that inevitably arise.
Build collaborative relationships across our sales, investment, product, marketing, operations, finance, legal, compliance and other internal teams critical to the end-to-end client lifecycle.

Nice To Haves

Fluency in French preferred.

Responsibilities

Support our Canadian Institutional business.
Responsible for building strong client relationships and delivering exceptional client service across the full lifecycle of the clients’ experience.
Be part of and collaborate with a talented team responsible for managing the day-to-day needs of our clients.