In our Customer Care area, the Relationship Manager develops deep relationships with advisors, plan sponsors, and third-party administrators that are in our 10M - 200M market space in the Grand Rapids area (West-Central MI area). This role is the strategic partner to our clients and advisors to provide creative solutions that meet business goals of retention, growth, and retirement readiness to name a few. Here are a few examples of the kinds of things you’ll do: Collaborate with the plan sponsor and the advisor on plan design, investments, retirement readiness, services and new opportunities. Plan level health reviews. Problem solving complex issues. Principal has been named one of the 2026 World’s Most Ethical Companies® by Ethisphere—our 15th time earning this recognition. Every decision we make, every customer interaction, and every commitment we uphold reflects the trust that millions of people place in us. Today, we serve 75 million customers around the world, and our culture of doing what’s right continues to guide how we help them build a more secure financial future. Join us!
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Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees