Relationship Manager, Private Aviation

GO RENTALS•Troy, OH

59d•$80,000 - $90,000•Onsite

About The Position

Relationship Manager, Private Aviation Partnership — Go Rentals On-site at our partner's operations center | OH Where private aviation meets the open road, someone has to make the handoff feel flawless. That someone could be you. Go Rentals is the preferred ground transportation partner for one of the most respected names in private aviation, and we're embedding a dedicated Relationship Manager directly within our partner's national operations center in Ohio. This is the rare role that sits at the intersection of two premium brands, where every reservation is a chance to turn a guest's "great" into "unforgettable." If you live for five-star service, thrive in fast-moving operations, and love being the person everyone trusts to get it right — keep reading.

Requirements

3–5 years of experience in account management, hospitality, premium guest services, aviation/FBO operations, or luxury ground transportation, with a track record of managing VIP or high-net-worth clients.
Internal candidates: a minimum of 12 months of experience as a Lead Carcierge or above.
Demonstrated success owning a client or partner relationship, including service recovery and escalation resolution under time pressure.
Exceptional written and verbal communication skills, with the poise to represent two premium brands in an executive aviation environment.
Strong organizational and multitasking ability, managing concurrent real-time reservations and same-day changes with accuracy.
Proficiency with reservation/CRM or dispatch systems and standard business software (Outlook, Excel).
Available to work on-site at the partner's operations control center in OH, with flexibility for early, late, weekend, or holiday coverage aligned to flight activity.
Active and unrestricted driver's license with a clear driving record.
High school diploma or equivalent required.
License Requirements Active and unrestricted driver's license in the assigned work state with a clear driving record.
Current and valid auto insurance or proof of insurability.
Not an exhaustive list of requirements.

Nice To Haves

Bachelor's degree in hospitality, business, aviation management, or a related field.
Experience in private aviation, charter, or working alongside flight operations and crew logistics teams.
Familiarity with service-level agreement (SLA) management, performance reporting, and quarterly business reviews.
Background in luxury or 5-star service settings (luxury hotels, concierge, or high-end automotive).

Responsibilities

Be Go Rentals' face inside the partnership — the trusted liaison between our national field network and our partner's Owner Services, Crew Logistics, and Flight Operations teams.
Orchestrate real-time reservations for Owners, executives, and flight crews — including high-stakes, same-day requests where minutes matter.
Curate VIP experiences: the right vehicle, prepped to preference, waiting before they even ask.
Be the first call when something needs fixing — and the reason it gets solved fast.
Drive the partnership forward, growing revenue and raising the service bar year over year.

Benefits

Medical Employer Paid Monthly Contributions to Dental (L) and Vision for individual FT employees
$25,000.00 Basic Employee Life/AD&D Insurance for individual employees
Short- & Long-Term Disability Insurance (for those in states where it is not offered through the state ie, California, Hawaii, New Jersey, and New York ) for individual employees
Employee Assistance Program
Estate Planning Assistance: Will Prep, Living Trust, Healthcare Directives, Power of Attorney
Identity Theft Assistance Services
Pharmacy Discount Programs through CVS, Prudent RX & Good RX
Health Support Programs for Maternity, Gym & Health Coaching, Natural Products & Services, and Hinge!
401(k) Retirement Program
2 Weeks of accrued Vacation with cash-out program after 1st year
Generous Sick and Safe accrued time off program
Paid Holidays (7)
Paid Birthday off
Cell Phone Pay of $40.00 a Month for hourly employees
Employee Discounts for Auto Rentals (Friends & Family)
Perks@Work Program Membership - thousands of discounts for just about everything! Food & Grocery, Fuel, Apparel Taxes, Travel, Electronics, Auto, Movie, and Entertainment (Theater, Theme Parks, Adventures)
Access to a full library of hundreds of online professional career training courses, from sales to software and nearly everything in between!