Relationship Manager, Mid Market (LATAM)
About The Position
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Are you ready to lead the charge in AI-driven customer service? As a Relationship Manager, you will be a key member of the team leading the growth & expansion of our business in Latin America. We’re building a world-class sales organization, and the road ahead is going to be very exciting. In this role, you'll be a key player in driving Intercom's growth and managing existing relationships within the LATAM region. You will possess both nurturing and hunter mindsets, proactively managing and owning LATAM's book of business to ensure client satisfaction and uncover expansion opportunities.
Requirements
- 4+ years experience in a closing role
- 2+ years of SaaS experience selling similar products
- Must be proficient in Portuguese, fluency in Spanish also preferred
- Interest in AI and its role in transforming customer service and experience (CS/CX)
- Strong sales instincts and track record hitting and exceeding quota
- Work closely with the Customer Success team to ensure clients are receiving the maximum value from Intercom's products and services.
- Provide accurate sales forecasts and maintain a pipeline of prospects and active accounts.
- Exceptional written and verbal communicator with strong presentation skills
- Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes
- Exhibits a growth mindset, intellectual curiosity, and ambition
- Excellent attention to detail
- Desire to deeply understand clients and their businesses, translating our offerings to speak their lingo
- Collaborate with Manager, CSM, SE, AE, and other teams to strategize and provide best-in-class support
- Exhibit a strong sense of urgency in managing client relationships and driving growth, ensuring timely responses to client needs and market opportunities.
Responsibilities
- Develop and maintain strong relationships with existing clients, identifying opportunities for upselling and cross-selling Intercom's solutions.
- Provide timely and accurate forecasts and clear visibility on revenue performance
- Maintain up-to-date knowledge of our evolving products and processes
- Create your own demonstrations, tailored to client needs
- Partner with our regional partners to co-sell into and expand shared accounts, navigating multi-party commercial structures
- Engage in team development and mentoring
- Represent the voice of the customer to cross-functional partners, including Marketing and Product
- Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team
- Develop and present growth plans, strategizing time accordingly and prioritizing key accounts
- Network within accounts to connect with key stakeholders, influence decisions, and drive engagement
- Participate in virtual and in-person events to showcase our solutions and represent the company
- Willingness to travel in market
- Successfully negotiate contracts with procurement to protect our book of business.
Benefits
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for employees, friends, and family!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
