Relationship Manager III

TD Bank•Boston, MA

11h•Onsite

About The Position

The Relationship Manager III services large and complex business portfolios, tailoring a broad range of products and services to meet customers’ financial needs. The role acquires, develops, and manages commercial banking relationships by providing customized solutions across commercial segments. It focuses on growing the portfolio through financial solutions and new business from existing and prospective customers. As a trusted advisor, the Relationship Manager understands customers’ operating environments and structures practical, competitive solutions for financing, cash management, and broader business needs. This is a highly seasoned professional role requiring substantial expertise in a customer segment or product/service line. The position originates and monitors larger loans with moderate to complex credit needs, manages strategic accounts and significant business-development opportunities, and may lead others in solving complex problems or structuring sophisticated deals. It works autonomously as a lead within its area of expertise and guides customers, stakeholders, and colleagues through complex requirements and solutions. The role is accountable for individual and team growth goals across loans, deposits, and fees; portfolio relationship management; sales and business-development activity; credit assessment and recommendations; risk management; and exceptional customer service. It also contributes to operational excellence, regulatory compliance, process improvement, team development, and productive relationships with internal and external partners. The position is based in Boston, Massachusetts, and lists 40 hours.

Requirements

Undergraduate degree.
At least 7 years of relevant experience.
In-depth understanding of the commercial industry, business-development techniques, and credit decisions.
Proven business-development track record and ability to conceptualize and implement effective new-business strategies.
Extensive network of outside referral sources for new business.
Excellent credit and financial-analysis skills.
Effective negotiation skills.

Responsibilities

Grow loans, deposits, and fee revenue individually and as part of the team by developing new business, cross-selling to existing customers, and using an established referral network.
Make sales calls, gather financial and general business information, and coordinate financial analyses needed for credit decisions.
Contribute to loan decisions by evaluating credit risk and other key factors in consultation with Credit Management.
Negotiate terms and conditions and communicate credit decisions to prospects and customers as authorized by policy and credit approval.
Lead relationship management for an assigned portfolio, segment, or geography and deliver exceptional customer service.
Act as a trusted advisor by developing creative financial solutions that address customers’ financing, cash-management, and broader business needs.
Use sales platforms to understand customer and target needs, industries, and markets; generate referrals to relevant Bank partners.
Develop and execute retention plans for assigned portfolio deposits and loans within the specified territory.
Build market knowledge, identify changes in the business environment, and establish action plans to address customer issues and priorities.
Develop community relationships and participate in civic and professional organizations and networking events.
Develop and execute sales strategies and business-development activities to attract, acquire, and retain customers and sales opportunities; review results and adjust tactics.
Promote the full suite of products, services, sales capabilities, and banking solutions.
Assess credit requests and contribute to credit applications through risk assessment, credit structuring, due diligence, and credit presentation.
Support operational excellence and the timely, accurate completion of business processes and procedures.
Identify and manage risks, escalate non-standard or high-risk transactions and activities, and ensure documentation is accurate and compliant with applicable rules and regulations.
Participate in process-improvement opportunities and cross-functional or enterprise initiatives as a subject-matter expert.
Maintain due diligence for customer transactions, stay informed about emerging issues and regulatory requirements, and support a culture of risk management and control.
Participate as a team member, support a positive and inclusive work environment, communicate relevant updates, and contribute expertise and knowledge transfer.
Participate in performance management, development, and cross-training; mentor others and share knowledge and best practices.
Develop productive relationships with internal and external partners and stakeholders, and represent the business area and Bank as a brand ambassador.

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
Banking benefits and discounts
Career development
Reward and recognition
Training and onboarding
Online learning platform
Mentoring programs
Variable compensation and incentive awards may be available, including eligibility for cash and/or equity incentive awards