Relationship Manager III - AMG

PNC Bank•Cleveland, OH

11d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Relationship Manager III within PNC's Private Bank Connect organization, you will be based in Cleveland, OH or any other location within the PNC Private Bank footprint. Relationship Manager III will be a business development officer. They will be responsible for looking for investment and banking opportunities within established book of business. There will be client out reach via phone calls and thus individual will be required to meet calling goals. Relationship Manager III will be calling Nationwide Clients who are already part of the teams book of business. Relationship manager will be calling WARM LEADS!!! Relationship Manager III will have significant amount of client communication--however, this is not a client facing role. Ideal candidate will have strong investment knowledge and experience. Prior licensure of a series 7 or 63 in the past is a plus, but these licenses are not required within this role. Prior experience with investment management and/or wealth management is a huge plus. Ideal candidate will have a background in sales or investments. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

University / college degree, with 5+ years of industry-relevant experience.
Comparable combination of education, job specific certification(s), and experience (including military service) may be considered in lieu of a degree.
Bachelors

Nice To Haves

Prior licensure of a series 7 or 63 in the past is a plus, but these licenses are not required within this role.
Prior experience with investment management and/or wealth management is a huge plus.
Background in sales or investments.
Book Of Business
Client Relationship Building
Customer Engagement
Decision Making
Financial Analysis
Identifying Sales Opportunities
Client Relationship Management
Communicating for Impact
Decision Making and Critical Thinking
Influencing
Managing Multiple Priorities
Products and Services
Understanding Customer Needs
Value Selling

Responsibilities

Leads client management activities with clients and prospective clients.
Responsible for the development and execution of a relationship management plan to acquire and retain clients.
Is accountable for ongoing exceptional client experience.
Responsible for managing a book of business.
Held accountable for the growth of their book of business through client expansion and new client acquisition.
Develops and executes strategies for proactively sourcing new relationships for the bank.
Owns communication and contact with existing clients to ensure expansion opportunities are captured.
Consistently seeks ways to expand his/her external network for business development.
Coordinates with team to determine action plan through thorough discovery of client needs to deliver an exceptional client experience.
Consistently reviews needs assessment with clients to determine changes.
Has working knowledge of all business segment capabilities and offerings.
Ensures a strong client commitment and advocacy by delivering proactive and responsive service to meet client goals.
Holds team accountable for deliverables.
Manages risk through appropriate client selection and ensures that our service delivery is consistent with the fees being charged.
Works with risk partners to escalate client concerns to bring about quick resolution.
Has working knowledge of partner offerings to make business-appropriate introductions.
Is accountable to partners for follow up and client communication after initial introduction.
Maintains timely, accurate and complete sales/client relationship management administration tasks as determined by the business.
Ensures the execution of team processes, such as pre-call planning, post-call debriefs and relationship reviews.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.