Relationship Manager III - C&IB

PNC•New York, NY

1d•Onsite

About The Position

At PNC, the Relationship Manager III role within the Commercial Real Estate organization in New York, NY, is crucial for delivering exceptional customer experiences. PNC operates as an in-office company, fostering a supportive culture for employee growth and work-life balance. This position involves setting and directing relationship strategies for new and existing clients to boost sales, revenue, and market share, particularly with clients who have advanced levels of risk and complex needs. The role requires independent work and may involve mentoring other team members. Key responsibilities include creating and driving strategies to acquire, expand, and retain client relationships, handling the origination, financial analysis, negotiation, and documentation of credit and non-credit products. The manager is expected to actively identify and mitigate various risks (regulatory, reputational, operational, credit), focus on client opportunities by providing insights, and drive client engagement and loyalty. This role also involves generating best practices, managing a network of senior internal and external relationships to acquire and expand clients, and presenting the full range of PNC's products and services. The Relationship Manager III must leverage reporting and sales tools to convert opportunities and demonstrate the ability to analyze, evaluate, and mitigate credit risk for complex requests using advanced credit fundamentals and internal policies. Employees are expected to be customer-focused and adept at managing risk in alignment with PNC's Enterprise Risk Management Framework.

Requirements

University / college degree
Industry relevant experience is typically 8+ years.
Book Of Business
Client Relationship Building
Credit
Credit Products
Customer Engagement
Decision Making
Financial Analysis
Identifying Sales Opportunities
Business Acumen
Client Relationship Management
Credit Analysis and Verification
Customer Experience Management
Decision Making and Critical Thinking
Effective Communications
Industry Knowledge
Managing Multiple Priorities
Portfolio Management - 1
Prospecting
Sales Negotiating
Selling
Tech Savvy

Nice To Haves

Higher level education such as a Masters degree, PhD, or certifications is desirable.

Responsibilities

Sets relationship strategies and directs relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals.
Creates and drives strategy to acquire and/or expand and retain client relationships to generate revenue and deepen share of wallet.
Handles the origination, financial analysis, negotiation and documentation of credit and non-credit products and services.
Manages risk/return and drives quality for new and/or existing clients.
Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks.
Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being.
Drives client engagement and loyalty.
Generates ideas and best practices within Relationship Management and may mentor others.
Manages effective network of senior internal and external relationships, such as community or industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience.
Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services.
Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
Demonstrates ability to analyze, evaluate and mitigate credit risk for the most complex credit requests by utilizing knowledge of advanced credit fundamentals and internal credit policies.
Be Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Be Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Benefits

Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level; and years of service.