Relationship Manager II

COMMUNITY STATE BANK OF ORBISONIA•Mercersburg, PA

3d•Onsite

About The Position

The Relationship Manager will service our Franklin County Market. At Community State Bank, we are proud to be an independent, locally managed bank committed to enriching lives and elevating communities. Our vision is to be the preferred financial partner in every market we serve, and we live this out through our core values, F.A.I.R-Friendly, Accountable, Innovative, and Respectful. We believe in empowering our employees to make meaningful contributions, both inside the workplace and out in the community.

Requirements

A B.S. or B. A. degree in a business-related field normally required
Specialized business lending education and training
Specialized cash management education/training
Proficient reading, writing, grammar, and mathematics skills
Proficient interpersonal relations, communicative, and sales skills
A thorough knowledge of the features and benefits of all bank products and services
A working knowledge of bank operating policies and procedures
A thorough knowledge of bank regulatory requirements as they relate to business lending
Proficient technology skills
Visual and auditory skills
Valid driver’s license
A minimum of five (5) years' experience in related lending positions is normally required

Responsibilities

Responsible for performing a variety of duties to meet the business loan, deposit, and cash management services needs of Bank customers
Implementing strategies to achieve goals as established in the Bank’s annual operating plan
Complying with operating policies and procedures established for the business services function
Communicating with appropriate management and staff personnel
Providing periodic reports
Solicits new business from present and prospective customers, maintains ongoing business relationships with present customers to take advantage of additional cross-selling opportunities
Works to achieve annual loan and deposit growth, retention, referral, and asset quality goals
Serves as a member of the Bank’s sales team, i.e. Branch staff; makes group sales calls where these types of calls will improve the opportunity for new business development
Monitors individual sales performance versus objectives on a regular basis; discusses performance with appropriate supervisor on a frequent basis
Actively sources and develops prospects and referrals to other departments (e.g. insurance) to support growth goals
Maintains a general knowledge of the features and benefits of all bank products and services to ascertain customer needs and to provide services in conjunction with these needs
Maintains a working knowledge of Bank operating policies and procedures which impact business lending and services
Provides direct service to business customers of the Bank with respect to deposit, loan and other miscellaneous products and services; approves or rejects loan applications within individual lending authority
Conducts loan interviews with prospective loan customers; counsels prospective customers on loan requirements and Bank lending policies
Reviews and analyzes applications and credit investigation information
Analyzes business and personal financial information in order to access risks and determine pricing
Manages the cash management product installation, implementation, maintenance, and product training process
Manages and coordinates cash management product file limit approvals and recommendations for completion of the risk assessment, issuance, renewal, increase, decrease or termination
Expected to work all minor delinquencies in order to keep loans under 30 days past due
Assists the Resource Recovery Department in the workout or collection process as needed and as may be requested or required by the Credit Administration Manager
Expected to maintain proficient knowledge of special loan initiatives such as Small Business Administration (SBA), Paycheck Protection Program (PPP), Federal Home Loan Banks (FHLB), Banking on Business (BOB), U.S. Department of Agriculture (USDA), Guarantee Program, etc
May attend sales and trade meetings as a Bank representative to develop new business and to gain information and leads on new business relationships
As part of our commitment to serving the local market, team members are encouraged to actively participate in bank-sponsored community events and volunteer initiatives
Attends networking and community events as appropriate to build referral relationships, actively identify and solicit new business opportunities, and to promote services of the Bank