Relationship Manager - Hosted Network Services

Fiserv•Alpharetta, GA

13d•Onsite

About The Position

This role in the Fiserv Debit Network group, is the face of the business for both existing and new clients. Your responsibilities include maintaining high levels of customer engagement, understanding and tracking all contractual commitments, communicating the value of the comprehensive Fiserv debit network solution, and managing SOWs and other professional services requests.

Requirements

Bachelor's degree
5+ years of experience in managing large accounts
3+ years of experience developing and maintaining client relationships
Strong financial and data analysis skills
Ability to travel up to 20%
Must currently possess valid and unrestricted U.S. work authorization

Nice To Haves

Advanced degree or additional certifications in relevant fields
Experience in the debit payments industry

Responsibilities

Develop and enhance client relationships with key clients
Collaborate with various teams to drive business growth and ensure anticipated contractual benefits
Share market insights with key clients and act as the escalation path for issue resolution
Generate and analyze business review data on a regular basis
Manage SOWs and other professional services requests
Submit and manage project requests to ensure completion within defined SLAs
Complete quarterly business reviews
Lead weekly conversations including all business and operational

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.