Relationship Manager - Financial Institutions

Reliance Standard•Philadelphia, PA

6d•Hybrid

About The Position

The Relationship Manager, Bank & Broker‑Dealer Annuity Distribution supports the firm’s annuity business by serving as a primary relationship and execution partner to bank and broker‑dealer distributors and the internal teams that support them. This role focuses on Fixed Indexed Annuities (FIA) and MYGA products, ensuring distributor needs are met through strong operational coordination, communication, and issue resolution. The Relationship Manager works closely with internal wholesalers, hybrid wholesalers, national account managers, operations, technology, and compliance to deliver a consistent, high-quality distributor and advisor experience while enabling scalable, compliant growth within institutional distribution environments.

Requirements

Bachelor’s degree or equivalent experience
3–5 years of experience in financial services, insurance, or annuity distribution support
Experience working with bank and/or broker‑dealer distribution channels
Strong coordination, communication, and problem‑solving skills
Ability to manage multiple stakeholders and priorities in a regulated environment
Ability to Travel: Up to 10%

Nice To Haves

Experience supporting FIA and/or MYGA products
Familiarity with institutional annuity workflows, including new business, underwriting, and compensation
Experience partnering with internal wholesalers or national account teams
CRM experience (e.g., Salesforce)

Responsibilities

Support assigned bank and broker-dealer distributors by managing day-to-day relationship execution and follow-through
Develop a strong understanding of each distributor’s operating model, advisor structure, and annuity distribution requirements
Serve as a reliable point of contact for distributor inquiries related to annuity processes, requirements, and support needs
Act as an extension of internal wholesalers, hybrid wholesalers, and national account managers by managing operational and service-related aspects of distributor relationships
Prepare materials, reporting, and follow-ups for distributor meetings, reviews, and planning discussions
Proactively identify issues or risks that could impact advisor engagement or annuity placement and escalate as appropriate
Coordinate with internal teams (new business, underwriting, licensing, compensation, technology, compliance) to resolve annuity-related issues
Track distributor and advisor inquiries through resolution, ensuring accountability and timely communication
Support initiatives to reduce NIGO, improve cycle times, and enhance placement outcomes
Support communication of annuity product updates, rate changes, process enhancements, and technology updates to bank and BD partners
Ensure distributors and internal sales teams are aligned on expectations, timelines, and requirements
Assist with onboarding new bank or broker-dealer distributors, including coordination of contracting, setup, and readiness activities
Track distributor activity, service trends, and recurring issues across assigned bank and BD relationships
Provide insights and summaries to sales leadership and account management teams
Use data and feedback to recommend improvements to annuity distribution processes and partner experience
Serve as a liaison between bank/BD distributors and internal stakeholders to ensure partner needs are represented
Participate in initiatives designed to improve institutional distributor experience, scalability, and efficiency
Support special projects related to annuity distribution, technology, or operational improvement
Ensure all interactions align with distributor agreements, firm policies, and regulatory requirements
Partner with compliance and legal teams to address distributor-specific questions or escalations
Reinforce consistent, compliant interactions with bank and broker-dealer partners

Benefits

An annual performance bonus for all team members
Generous 401(k) company match that is immediately vested
A choice of three medical plans (that include prescription drug coverage) to suit your unique needs.
For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
Multiple options for dental and vision coverage
Company provided Life & Disability Insurance to ensure financial protection when you need it most
Family friendly benefits including Paid Parental Leave & Adoption Assistance
Hybrid work arrangements for eligible roles
Tuition Reimbursement and Continuing Professional Education
Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays.
Volunteer days, community partnerships, and Employee Assistance Program
Ability to connect with colleagues around the country through our Employee Resource Group program