Relationship Manager - Emerging Tech Deposit & Payment Solutions (DPS)

U.S. Bank • Chicago, IL

1d • Hybrid

About The Position

U.S. Bank is seeking a Vice President; Relationship Manager for the Emerging Tech Deposit & Payment Solution (DPS) division. This role is responsible for sourcing, managing, and expanding client relationships while driving revenue growth in alignment with senior management priorities. The Relationship Manager will develop new deposit, treasury management, and payment opportunities while retaining and deepening existing customer relationships. Manage non-credit risk across a customer portfolio that may include the bank’s most complex financial transactions, relationships, deposit structures, and payment solutions. Support Emerging Technology clients with annual revenues of less than $250 million. Monitor and enhance the profitability of assigned relationships. Maintain a general working knowledge of commercial credit, including ACH credit exposure. Experience selling into the technology, media, and telecommunications and/or fin tech/digital assets industries, with exposure to Embedded Payments, FBO, virtual accounts, and ecommerce/marketplace solutions Build deeper relationships with existing customers by understanding their businesses and identifying appropriate deposit and payment solutions. Recommend product and service solutions based on analysis of customer needs and data. Provide consultative solutions to Technology, Media, and Telecom (TMT), FinTech, and Digital Assets customers. Resolve customer issues and serve as a liaison with departments, divisions, and subsidiaries involved in managing the customer’s relationship with the bank. Prospects for new deposits, treasury management, payment, and related business opportunities. Develop and implement strategies that address customer needs through deposit, cash management, asset management, trust and custody, fund services, investment, and other appropriate bank products and services. Coordinate with product partners to implement solutions and ensure superior service from all areas of the bank. Capitalize cross-sell opportunities through broad knowledge of bank products and services. Serve as the liaison between the TMT, FinTech, and Digital Assets groups and other departments to ensure customer satisfaction. Build credibility with internal stakeholders, including portfolio management, credit risk management, and product partners. Work effectively with individuals and groups across the company to manage customer relationships. Deliver strong presentations and written communications to clients, partners, and internal stakeholders. Develops and implements strategies for by satisfying customer needs through a full array of deposits, cash management, asset management, trust and custody, fund services, investment and other appropriate bank products and services Coordinate with product partners to implement solutions, and ensure superior service from all areas within the Bank

Requirements

• Bachelor’s degree (Master’s preferred) in finance, accounting or other related field
• 8+ years commercial deposit gathering and relationship management experience with emerging technology companies.
• Excellent customer service/relations skills
• Excellent presentation, verbal, and written communication skills
• General working knowledge of commercial credit, particularly with ACH credit exposure.
• Ability to work effectively with individuals and groups in managing customer relationships
• Resolves customer problems and acts as a liaison with other departments, divisions, and subsidiaries in managing the customer’s relationship with the bank

Nice To Haves

• Experience selling into the technology, media, and telecommunications and/or fin tech/digital assets industries, with exposure to Embedded Payments, FBO, virtual accounts, and ecommerce/marketplace solutions
• Subject-matter expertise and experience working with clients in the emerging technology sector with companies with annual revenues under 250 million, including early stage investment period.
• Familiarity with Embedded Payments (FBO solution) for tech companies.
• Excellent sales management with demonstrated results in supporting business development initiatives and driving new client acquisitions
• Considerable knowledge and experience in managing and growing a large portfolio of emerging and mid corporate clients.
• Demonstrated experience in building relationships and credibility with internal stakeholders (portfolio management/credit risk management/product partners
• Proven ability to continuously grow revenues in a client – facing role
• Possess a broad knowledge of bank products and services that result in successfully capitalizing on all opportunities to cross-sell the bank’s products
• Capable of providing consultative solutions to TMT and Fin-Tech customers
• Strong leadership and strategic management skills
• Well-developed analytical, decision-making, and problem-solving skills
• Certified Treasury Professional (CTP) designation

Responsibilities

• Sourcing, managing, and expanding client relationships while driving revenue growth in alignment with senior management priorities.
• Develop new deposit, treasury management, and payment opportunities while retaining and deepening existing customer relationships.
• Manage non-credit risk across a customer portfolio that may include the bank’s most complex financial transactions, relationships, deposit structures, and payment solutions.
• Support Emerging Technology clients with annual revenues of less than $250 million.
• Monitor and enhance the profitability of assigned relationships.
• Maintain a general working knowledge of commercial credit, including ACH credit exposure.
• Build deeper relationships with existing customers by understanding their businesses and identifying appropriate deposit and payment solutions.
• Recommend product and service solutions based on analysis of customer needs and data.
• Provide consultative solutions to Technology, Media, and Telecom (TMT), FinTech, and Digital Assets customers.
• Resolve customer issues and serve as a liaison with departments, divisions, and subsidiaries involved in managing the customer’s relationship with the bank.
• Prospect for new deposits, treasury management, payment, and related business opportunities.
• Develop and implement strategies that address customer needs through deposit, cash management, asset management, trust and custody, fund services, investment, and other appropriate bank products and services.
• Coordinate with product partners to implement solutions and ensure superior service from all areas of the bank.
• Capitalize cross-sell opportunities through broad knowledge of bank products and services.
• Serve as the liaison between the TMT, FinTech, and Digital Assets groups and other departments to ensure customer satisfaction.
• Build credibility with internal stakeholders, including portfolio management, credit risk management, and product partners.
• Work effectively with individuals and groups across the company to manage customer relationships.
• Deliver strong presentations and written communications to clients, partners, and internal stakeholders.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager