CPS Relationship Manager (Account Manager)

U.S. Bank • Washington, DC

1d • $110,700 - $135,300

About The Position

Supports the Relationship Manager in developing and maintaining Federal agency account relationships while helping drive profitability within the existing portfolio. In partnership with the lead Relationship Manager, this role identifies growth opportunities and strategic revenue initiatives by applying knowledge of clients, markets, government policies and regulations, and bank products and services. Responsibilities include supporting program managers across all aspects of the bankcard program, including electronic access system assistance, reporting, data analysis, data mining, account maintenance, technical research, and issue resolution. The role also assists with technical integration activities, including researching and resolving file extract issues, coordinating with internal technology and operations partners, and communicating the client impact of technical releases, system upgrades, and platform changes. In addition, the role prepares and participates in account reviews and sales presentations for existing and prospective clients, builds collaborative relationships with clients and internal partners, and contributes to special projects as needed.

Requirements

• Bachelor's degree, or equivalent work experience
• Five to seven years of relationship management experience

Nice To Haves

• Four to six years of product sales, relationship management, or client servicing experience
• Ability to travel 10-15%
• Thorough understanding of payments industry
• Strong attention to detail, naturally inquisitive, self-starter/take initiative with minimal supervision
• Strong Excel skills including Power Query; CoPilot a plus
• Knowledge of product marketing, client servicing components, and organization operations
• Excellent marketing and business development/sales skills
• Excellent technical mindset and expertise; in-depth trouble shooting
• Negotiation and decision-making skills
• Ability to creatively resolve complex problems with general guidance
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Excellent interpersonal, presentation, verbal and written communication skills
• Understanding of Federal government contracting/policies
• Familiarity with GSA SmartPay program
• Project management knowledge
• Implementation/client onboarding experience
• Experience with data mining/trend analyses

Responsibilities

• Supports the Relationship Manager in developing and maintaining Federal agency account relationships.
• Helps drive profitability within the existing portfolio.
• Identifies growth opportunities and strategic revenue initiatives.
• Supports program managers across all aspects of the bankcard program.
• Assists with electronic access system assistance, reporting, data analysis, data mining, account maintenance, technical research, and issue resolution.
• Assists with technical integration activities, including researching and resolving file extract issues.
• Coordinates with internal technology and operations partners.
• Communicates the client impact of technical releases, system upgrades, and platform changes.
• Prepares and participates in account reviews and sales presentations for existing and prospective clients.
• Builds collaborative relationships with clients and internal partners.
• Contributes to special projects as needed.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level