Fanatics Markets Relationship Executive
About The Position
Fanatics Markets is a real-money prediction and trading app redefining how people engage with the events they care about. Through transparent, regulated prediction markets, users can trade on outcomes across sports, entertainment, and other real-world events. Our mission is to build the world's most trusted prediction markets platform. To do that, we need exceptional people who can create memorable experiences and build long-term relationships with our most important customers. This is a high-ownership, customer-facing role responsible for personally acquiring, onboarding, and growing high-priority customers on Fanatics Markets. You will act as both the first point of contact and the long-term relationship owner for your customers. This role blends outbound acquisition, white-glove onboarding, and ongoing relationship management. You are the human face of Fanatics Markets for a portfolio of our most valuable users. This is not a desk-only role. Success requires hustle, persistence, exceptional communication skills, and a willingness to proactively engage customers through high-volume, personalized outreach across text, phone, and other messaging channels.
Requirements
- 4+ years of experience in sales, customer acquisition, hospitality, relationship management, or customer success roles with direct performance accountability
- Proven ability to build relationships quickly and influence customer behavior through direct communication
- Comfort with high-volume outbound outreach and frequent customer interaction
- Strong written and verbal communication skills, especially in informal, 1:1 settings
- Highly organized, reliable, and accountable - you follow through
- Ability to thrive in fast-paced, evolving environments with minimal structure
Nice To Haves
- Experience in sports, trading, fintech, crypto, marketplaces, or adjacent consumer platforms
- Demonstrated interest in, or strong desire to deeply learn, prediction markets and trading dynamics
- Willingness to work flexible hours around major events when customer engagement is highest
Responsibilities
- Proactively source and acquire high-priority customers through direct outreach to known leads, referrals, and targeted campaigns
- Engage in high-volume outbound communication (text, phone, messaging platforms) on a daily basis
- Build trust quickly and convert interested prospects into active, engaged customers
- Personally onboard new customers, ensuring they understand how Fanatics Markets works and how to get value from the platform
- Educate customers on market mechanics, event opportunities, and platform features
- Act as a dedicated resource for your customer portfolio, maintaining frequent, personalized communication - liaising with operations teams across payments, customer support, and other functions
- Drive ongoing engagement and handle by reaching out at the right moments - before, during, and after major events
- Reactivate dormant customers and deepen relationships with existing highest-priority users
- Anticipate customer needs and proactively solve problems to deliver a premium experience
- Represent Fanatics Markets professionally in customer conversations, events, and industry interactions
- Serve as a feedback loop between customers and internal teams, sharing insights on product gaps, friction points, and opportunities
Benefits
- Full-time employment
- Base and bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
