Full Time Relationship Center Specialist - Call Center

Waterworks Aquatics Inc • Pasadena, CA

41d • $24 - $27 • Onsite

About The Position

As a Relationship Center Specialist at Waterworks Aquatics, you will be the primary point of contact for families, assisting them with inquiries, account management, and program enrollment. This role is crucial in ensuring families feel supported, informed, and confident in their swimming program experience. The ideal candidate is passionate about helping others, organized, and capable of providing clear, friendly support in a dynamic, fast-paced environment.

Requirements

• Passion for helping people and providing great service.
• Adaptability to a fast-paced environment.
• Self-responsibility and accurate detail management.
• Clear, calm, and professional communication skills.
• Integrity in handling sensitive information.
• Comfort communicating by phone and using computer-based systems.
• Legally authorized to work in the United States and provide proof of employment eligibility.

Responsibilities

• Answer incoming calls and inquiries from families.
• Assist with enrollment, scheduling, and account updates.
• Process payments and help resolve billing questions.
• Provide clear, accurate information about programs and policies.
• Document interactions and updates in internal systems.
• Support retention by helping families navigate changes and concerns.

Benefits

• 401(k) with company match
• Employer-subsidized Health, Dental & Vision insurance
• Short-term and Long-term disability insurance
• EAP program
• Paid training
• Regular performance reviews
• Employee discounts
• Company events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed