Relationship Center Specialist - Call Center

Waterworks Aquatics Inc • Pasadena, CA

41d • $24 - $27 • Onsite

About The Position

As a Relationship Center Specialist, you are often the first point of contact for Waterworks Aquatics families. You’ll help answer questions, manage accounts, and support families as they enroll, schedule, and maintain their swim programs. This role is ideal for someone who enjoys helping others, staying organized, and providing clear, friendly support in a busy environment. Waterworks Aquatics is a premier swim school teaching children (ages 3 months and up) and adults how to swim. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique. Every interaction you handle helps families feel supported, informed, and confident in their experience with us.

Requirements

• Passion — you enjoy helping people and providing great service.
• Adaptability — you adjust easily in a fast-paced environment.
• Self-Responsibility — you follow through and manage details accurately.
• Approachability — you communicate clearly, calmly, and professionally.
• Integrity — you handle sensitive information with care.
• Comfort communicating by phone and using computer-based systems.
• Legally authorized to work in the United States and will be required to provide proof of employment eligibility upon hire.

Responsibilities

• Answer incoming calls and inquiries from families.
• Assist with enrollment, scheduling, and account updates.
• Process payments and help resolve billing questions.
• Provide clear, accurate information about programs and policies.
• Document interactions and updates in internal systems.
• Support retention by helping families navigate changes and concerns.

Benefits

• Paid training
• 401(k) with company match
• Dental & vision insurance (part-time and full-time)
• Regular performance reviews
• Employee discounts
• Company events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed