Relationship Banking Supervisor
Opportunity Bank of Montana•Sheridan, MT
•Onsite
About The Position
Establish, retain, and deepen relationships with existing and new customers through active profiling and needs-based questioning to achieve branch sales goals and provide excellent customer service. Recognize and refer cross-sale opportunities.
Requirements
- Active profiling and needs-based questioning
- Achieve branch sales goals
- Provide excellent customer service
- Recognize and refer cross-sale opportunities
- Opening new personal and business accounts
- Responding to customer inquiries
- Handling customer problems and complaints
- Counseling customers with special problems or those in disagreement with bank policies or procedures
- Performing all teller functions
- Having a cash drawer as necessary
- Maintaining proper cash and authority limits while balancing as required
- Overseeing management and direction of the customer service staff
- Branch cash management
- Assisting with balancing procedures
- Processing teller work
- Solving non-routine difficulties
- Scheduling, evaluations, and training of new and existing employees
- Maintaining schedule and implementing records applicable to internal audit procedures
- Ensuring the branch is operationally sound and achieves satisfactory audits
- Facility management, including security, opening, and closing procedures
Responsibilities
- Responsible for opening new personal and business accounts, responding to customer inquiries, and handling customer problems and complaints.
- Counsel customers with special problems or those in disagreement with bank policies or procedures.
- Perform all teller functions and have a cash drawer as necessary, maintain proper cash and authority limits while balancing as required.
- Oversee management and direction of the customer service staff.
- Responsible for branch cash and assisting with balancing procedures, processing teller work, and solving non-routine difficulties.
- Includes scheduling, evaluations, and training of new and existing employees.
- Maintain schedule and implement records applicable to internal audit procedures.
- Ensure the branch is operationally sound and achieves satisfactory audits.
- Assist with the responsibility for facility management, including security, opening, and closing procedures.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
