Relationship Banking Specialist

1ST SUMMIT BANK•Cresson, PA

1d•Onsite

About The Position

The Relationship Banking Specialist is responsible for attracting, advising, and serving existing and prospective customers. This role involves having in-depth conversations to help customers achieve financial wellness, providing extraordinary service to generate referral opportunities, and responding promptly to customer needs. The specialist will develop a customer calling list, conduct High Touch Calls to analyze and proactively recommend solutions, and resolve customer problems. Daily IQ Lead calls are expected to retain business and acquire new customers. The role also requires developing and maintaining broad knowledge of products and services, collaborating with internal business partners (Wealth Management, Electronic Banking, Loan departments) to offer comprehensive financial solutions, and processing various transactions such as opening new accounts, handling teller transactions, and processing cash advances and pre-paid cards. Proficiency in Electronic Banking is needed to provide solutions and answer technical questions. Administrative support to the PBO/Supervisor and team is also a key function, including report completion, correspondence, filing, managing phone inquiries, contacting overdraft and delinquent customers, file maintenance, requisitioning supplies, maintaining scanners and ATMs, balancing cash, transferring cash, performing check cashing overrides, and opening/closing the branch in the supervisor's absence. Strict adherence to security procedures, the Bank Secrecy Act, USA Patriot Act, and safeguarding customer information is mandatory. The role also involves participating in departmental goal setting and progress evaluation through various meetings (Daily 5 Minute Meetings, Weekly Relationship Building Conference Calls, Weekly Branch Based Sales Meetings, Monthly Employee Relations Meetings). Other duties as assigned are also part of the role.

Requirements

Excellent verbal and written communication skills.
Exceptional organizational skills and strong attention to detail.
Basic computer skills and digital awareness.
Typing 40 wpm.
Must be results oriented.
Manual dexterity and numerical skills.
Knowledge of all products and services and all office functions.
A positive, enthusiastic attitude.
Ability to multi-task.
Proficient with Microsoft Office Suite or related software.
High School diploma or GED required.
1-3 years of customer service, retail, cash handling, sales, or other customer service experience required.

Nice To Haves

Associate’s degree preferred.
Experience in banking, financial services or another relationship focused role preferred.

Responsibilities

Attract, advise, and serve existing and prospective customers through in-depth conversations using the C.A.R.E model to help customers achieve financial wellness.
Provide extraordinary service to customers, resulting in a full pipeline of referral opportunities.
Provide direct and immediate response to customer requests or needs.
Develop a top customer calling list.
Complete High Touch Calls by analyzing current customer relationships and proactively contacting them with recommendations.
Listen, assess, and solve customer problems.
Complete IQ Lead calls daily to retain existing business and acquire new business.
Develop and maintain a broad knowledge of products and services to support customer needs.
Collaborate with internal business partners (Wealth Management, Electronic Banking, Loan) to provide customers with a full range of financial solutions.
Process a wide array of transactions, including opening new accounts, teller transactions, cash advances, and pre-paid cards.
Provide solutions and answer technical questions related to Electronic Banking.
Provide administrative support to the PBO/Supervisor and team, including report completion, filing, phone inquiries, and other clerical duties.
Contact overdraft and delinquent customers.
Complete file maintenance on customer accounts.
Requisition office supplies, loan documents, new account supplies, Money Orders, Treasurer’s Checks, Pre-Paid Cards, etc.
Maintain Scanner and ATM.
Balance Vault, Cash Advance Machine, and ATM daily.
Transfer cash to and from the vault.
Perform check cashing overrides when the PBO/Supervisor is not available.
Open and close the branch in the absence of the PBO/Supervisor.
Adhere strictly to security procedures, Bank Secrecy Act, USA Patriot Act, and safeguarding customer information.
Participate in meetings to develop and evaluate progress on departmental goals and objectives.
Attend Daily 5 Minute Meetings, Weekly Relationship Building Conference Calls, Weekly Branch Based Sales Meetings, and Monthly Employee Relations Meetings.
Perform other duties as assigned or directed.