Relationship Banking Officer - Martinsville

Carter Bank•Martinsville, VA

1d•Onsite

About The Position

The Relationship Banking Officer plays a key role in managing customer relationships, providing tailored financial solutions, and promoting the Carter Bank's wide range of products and services. This role involves working with both personal and small business customers to help them achieve their financial goals while supporting the bank's growth and profitability objectives.

Requirements

High school diploma or equivalent required
Successful customer service and/or sales experience required
Excellent customer service skills
Strong relationship building skills
Ability to motivate, influence, and collaborate with others
Strong verbal and written communication skills
Understanding of traditional banking products and services
Confidence, attention to detail, and a sales aptitude
Proficient computer skills
Proactive with the ability to adapt to changing priorities
Working knowledge of system functionality and workflows for the systems utilized in Retail Banking

Nice To Haves

Bachelor’s degree in business, finance, accounting, equivalent field or equivalent work experience preferred
Customer portfolio management and/or customer account management experience a plus

Responsibilities

Develop and maintain strong, long-term relationships with new and existing customers
Serve as the primary point of contact for customers and manage assigned customer portfolio by meeting with them to build lasting relationships, discover financial needs, and tailor product and service recommendations
Provide customized financial solutions based on the customers’ individual and business needs
Meet or exceed sales goals by identifying customer needs and offering appropriate bank products and services
Generate new business through referrals, networking, and community engagement activities
Assist customers with the loan application process, including personal loans, auto loans, home equity lines of credit (HELOCS), and small business loans
Evaluate customers' financial information to determine suitable lending options and ensure compliance with lending criteria
Work closely with the underwriting team to facilitate loan approval and processing
Resolve customer inquiries and issues efficiently, ensuring a high level of customer satisfaction
Assist customers with account management tasks, including opening, closing, and maintaining accounts
Adhere to policies, procedures, and regulatory banking requirements
Deliver exceptional customer experience by acting with a customer-first attitude
Operate within established risk parameters/tolerances and meet internal/external risk and compliance obligations, including completion of required training
Engage and partner with team members and other lines of business to offer most appropriate products
Maintain a strong knowledge of all bank products, services, procedures, policies
Proactively resolve customer complaints, problems, or other issues