Relationship Banker - Lakeland East Hillsborough Market

Bank of America • Brandon, SD

3d • Onsite

About The Position

At Bank of America, the Relationship Banker engages clients in the lobby, educates them, and helps them conduct transactions through self-service resources such as mobile banking, online banking, and ATMs. The role accurately and efficiently processes cash transactions as needed. Relationship Bankers have in-depth conversations with clients to understand their financial and life priorities and connect them with solutions that support their financial goals. The position is part of an in-office culture that supports collaboration, engagement, and career development.

Requirements

• High school diploma, GED, secondary school education, or equivalent.
• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in clients' best interests.
• Collaborates effectively and builds and nurtures strong relationships.
• Demonstrates passion, commitment, and drive to improve clients' financial lives.
• Confidently identifies solutions for new and existing clients based on their needs.
• Communicates effectively and confidently and is comfortable engaging all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confidently educates clients on conducting simple banking transactions through self-service technologies, including ATMs, online banking, and mobile banking.
• Applies strong critical-thinking and problem-solving skills to meet clients' needs.
• Follows established processes and guidelines and adheres to applicable laws and regulations.
• Efficiently manages time and capacity.
• Focuses on results while acting in clients' best interests.
• Able to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.

Nice To Haves

• Experience in financial services and knowledge of the financial services industry, products, and solutions.
• One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
• Six months of cash-handling experience.
• Bachelor's degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

• Execute the bank's risk culture and strive for operational excellence.
• Build relationships with clients to meet financial needs.
• Follow established processes and guidelines in daily activities, doing what is right for clients and the bank and adhering to applicable laws and regulations.
• Grow business knowledge and network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.
• Engage clients in the lobby and educate and assist them with self-service transactions.
• Hold conversations to understand clients' financial and life priorities and connect them with solutions that meet their goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED