Relationship Banker (Allentown, PA)

M&T Bank•Allentown, PA

2d•$21 - $34•Onsite

About The Position

The Relationship Banker identifies customers’ needs through the bank’s retail sales process and provides proactive, basic sales solutions through customer outreach or referrals of complex needs to the appropriate team member or partner. The role specializes in the branch customer experience through lobby management, servicing, and sales interactions with retail and business customers. As the focal point in the branch for sales, service, and referral opportunities, the Relationship Banker helps meet branch goals and activity requirements and manages customer flow. The position serves existing customers and grows the business by identifying sales opportunities, staying current on operational, product, and system changes, and applying sound risk-management practices to help prevent losses and reduce fraud. The role is also responsible for meeting and maintaining registration requirements under the Federal SAFE Act.

Requirements

High school diploma or equivalent (GED) and at least 2 years of proven retail sales, call center, customer service, and/or telesales experience; alternatively, a high school diploma or equivalent (GED) and at least 1 year of proven proactive sales experience.
Strong verbal communication and interpersonal skills.
Proven ability to provide exceptional customer service.
Well-organized, with time-management and prioritization skills.
Demonstrated financial services product knowledge.
Ability to communicate with tact and diplomacy with internal and external customers.
Proficiency with internet user-level technology.
Ability to stand for long periods.
Prolonged use of hands and fingers.
Ability to lift objects weighing 5 to 30 pounds.
Ability to read fine print.
Ability to interact with customers in an open, face-to-face work environment.
Ability to use a fax, telephone system, copier, and other communication tools.

Nice To Haves

Associate degree.
Notary public license.
Bilingual skills based on branch needs.

Responsibilities

Support relationship management through customer assessments, sales-opportunity profiling, account opening, and lead-focused outbound calling.
Carry out the sales process, including profile and pre-call planning, outreach, appointment preparation, customer interactions, and follow-up.
Apply risk-management practices, including audit requirements, fraud prevention, Know Your Customer (KYC), and Customer Information Profile (CIP) procedures.
Research customer profiles to identify ways to add value to banking relationships and transition to discussions of customers’ financial goals.
Identify customers’ financial needs and present appropriate product and service options, working cooperatively with internal business partners.
Proactively contact clients by email or phone to follow up and explain value-added products and services that address their needs.
Onboard new customers through outreach, regardless of the available channel or who opened the account.
Build trust with existing clients through regular, proactive outreach.
Schedule appointments for the following week and hold appointments each week.
Prepare for scheduled customer appointments, including creating a pre-call plan for sales interactions.
Perform customer servicing interactions.
Comply with applicable operational and compliance risk controls and company or regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Stay current on operational, product, and system changes and enhancements, and demonstrate sound risk-management decisions to help prevent losses and reduce fraudulent activity.
Meet and maintain registration requirements under the Federal SAFE Act.
Complete other related duties as assigned.