Relationship Banker - Richmond East Market - Richmond Area

Bank of America•Colonial Heights, VA

2d•$25 - $27•Onsite

About The Position

At Bank of America, the Relationship Banker supports clients and helps improve their financial lives through personal service and access to banking solutions. The role engages clients in the financial center lobby, educates and assists them with transactions using self-service resources such as mobile banking, online banking, and ATMs, and processes cash transactions accurately and efficiently as needed. The banker has in-depth conversations to understand clients’ financial and life priorities and connects them with solutions aligned with their goals. The role is based in the Richmond-area market and is subject to in-office expectations and business needs.

Requirements

High school diploma, GED, secondary school qualification, or equivalent.
Strong work ethic, self-motivation, and focus on results while acting in the client’s best interest.
Ability to collaborate effectively and build and nurture strong relationships.
Commitment to improving clients’ financial lives.
Confidence identifying solutions for new and existing clients based on their needs.
Effective, confident communication and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Ability to educate clients on simple banking transactions through self-service technologies, including ATMs, online banking, and mobile banking.
Strong critical-thinking and problem-solving skills.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Ability to manage time and capacity efficiently.
Ability to work weekends and/or extended hours, which may include working at any financial center location within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of financial-services products and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or a business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

Execute the bank’s risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines, acting in clients’ and the bank’s best interests and complying with applicable laws and regulations.
Build business knowledge and a professional network by partnering with small-business, lending, and investment experts.
Manage financial-center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.
Engage clients in the lobby and educate and assist them with transactions through self-service resources such as mobile banking, online banking, and ATMs.
Conduct conversations to understand clients’ financial and life priorities and connect them to solutions that meet their financial goals.