Relationship Banker - Lagrange Main Financial Center

Bank of America•Lagrange, GA

3d•Onsite

About The Position

The Relationship Banker engages clients in the financial center lobby, educating and assisting them with transactions through self-service resources such as mobile banking, online banking, and ATMs. The role processes cash transactions accurately and efficiently as needed and holds in-depth conversations to understand clients’ financial and life priorities, connecting them with solutions that support their goals. The position is part of Bank of America’s commitment to Responsible Growth, client service, operational excellence, and an inclusive workplace. The bank maintains an in-office culture, with flexibility based on role responsibilities and business needs. This role works 40 hours per week on first shift and may require weekends or extended hours, including scheduling at another financial center within a reasonable distance.

Requirements

High school diploma, GED, secondary school education, or equivalent.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results and client interests.
Ability to collaborate effectively and build and nurture strong relationships.
Passion, commitment, and drive to improve clients’ financial lives.
Confidence identifying solutions for new and existing clients based on their needs.
Effective, confident communication skills and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Confidence educating clients on simple transactions through self-service technologies such as ATMs, online banking, and mobile banking.
Strong critical-thinking and problem-solving skills.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Ability to manage time and capacity efficiently while focusing on results and acting in clients’ best interests.
Ability to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.
Skills in adaptability, business acumen, customer and client focus, oral communications, problem solving, account management, client experience, branding, client management, client solutions advisory, relationship building, business development, pipeline management, prospecting, referral identification, and referral management.

Responsibilities

Engage clients in the lobby and educate and assist them with transactions using self-service resources such as mobile banking, online banking, and ATMs.
Accurately and efficiently process cash transactions as needed.
Build relationships with clients and understand their financial and life priorities to connect them with suitable solutions.
Execute the bank’s risk culture and strive for operational excellence.
Follow established processes and guidelines, applicable laws, and regulations.
Partner with experts in small business, lending, and investments to grow business knowledge and professional networks.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience and manage cash responsibilities.